Newspaper icon
The latest issue of Financial Standard now available as an e-newspaper
READ NOW

Search Results

Showing 51 - 60 of 63 results for %22Small Business Ombudsman%22

FS Live Blog: 2017 AFA National Adviser Conference

MICHELLE BALTAZAR  |  TUESDAY, 10 OCT 2017
... importance of mental health and wellbeing. "Many financial advisers run small businesses so you have the stresses of a small business owner," he said. The association offers support via AFA Care. 9.45am - Lea Schodel wins the 2017 AFA Excellence in Women ...

NAB launches customer chatbot app

KARREN VERGARA  |  FRIDAY, 6 OCT 2017
... convenient for them." In a separate announcement, NAB said it is slashing one third of the terms and conditions within small business standard loan contracts. The move will see small business customers enter contracts that use plain English and simpler ...

Panel appointed to ease AFCA transition

JAMIE WILLIAMSON  |  WEDNESDAY, 23 AUG 2017
... of the three existing complaints services to be amalgamated as well as two representatives acting on behalf of small business and consumers respectively. The Government has asked that stakeholders be consulted at length as to issues surrounding the establishment ...

O'Dwyer names one-stop-shop dispute resolution lead

KARREN VERGARA  |  THURSDAY, 27 JUL 2017
... has jurisdiction to hear a particular dispute," she said. O'Dwyer added the dispute resolution process for consumers and small businesses promises to be smoother, faster, fair and free. In her speech, O'Dwyer also pushed for a last resort compensation ...

Financial dispute authorities combined for 'one-stop-shop'

EMMA RAPAPORT  |  TUESDAY, 9 MAY 2017
... sector delivers the outcomes expected of it by the community." The authority will provide financial services consumers, small businesses and retail investors will have access to a free, binding dispute resolution service, and will be able to hear disputes ...

Ombudsman takes on ANZ fairness role

JAMIE WILLIAMSON  |  THURSDAY, 15 DEC 2016
... fairness advisor, Colin Neave will be charged with improving fairness of the bank's products and services for retail, small business and wealth customers in Australia. Neave is currently a Commonwealth Ombudsman and a former chief ombudsman of the Financial ...

Bank inquiry recommends breaking big four oligopoly

ALEX BURKE  |  FRIDAY, 25 NOV 2016
... said this could be achieved by either the ACCC (or the proposed Australian Council for Competition Policy) establishing a "small team" to make half-yearly recommendations as to how to improve competition in banking. Further, following the introduction ...

Terms of reference released for complaints system review

KERRIE SYDEE  |  MONDAY, 8 AUG 2016
... dispute resolution arrangements and other sectors and will consult with ASIC on the concurrent review of the FOS's small business jurisdiction. The review also has the ability to make observations, but not recommendations, on the establishment of a statutory ...

NAB appoints independent customer advocate

KERRIE SYDEE  |  TUESDAY, 12 JUL 2016
National Australia Bank (NAB) has appointed an independent customer advocate to support its retail and small business customers in resolving serious complaints. Catherine Wolthuizen will step into the newly created banking role as NAB commits to the ...

Panel to review financial services complaints system

DARREN SNYDER  |  THURSDAY, 5 MAY 2016
... other stakeholders. "Concurrently with this independent review, I have asked ASIC to undertake a review of FOS's small business jurisdiction. The review will take into consideration, and consult with ASIC on, their consideration of this related issue." ...