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Showing 31 - 40 of 63 results for %22Small Business Ombudsman%22

AMPFPA action progresses, associations merge

JAMIE WILLIAMSON  |  WEDNESDAY, 12 FEB 2020
... supportive of the FPA and AFA but we do believe a common voice is needed when speaking to government." The Small Business Ombudsman asked AMP to mediate with up to 250 advice practices ahead of Christmas. At the end of January it again urged the institution ...

AMP urged to mediate with advisers

ELIZA BAVIN  |  FRIDAY, 31 JAN 2020
The Australian Small Business and Family Enterprise Ombudsman, Kate Carnell, has urged AMP to formally commit to mediation as it moves to exit up to 250 financial planning businesses. Carnell said over 80 AMP advisers have visited her offices in the ...

Advice practices urged to contact ombudsman

ELIZABETH MCARTHUR  |  WEDNESDAY, 6 NOV 2019
The Australian Small Business and Family Enterprise Ombudsman Kate Carnell is calling on small business financial advice practices to share their experiences. Carnell wants to hear from those small and family enterprises being pushed out by financial ...

AFCA gets 1450 complaints a week

ELIZABETH MCARTHUR  |  WEDNESDAY, 16 OCT 2019
... Intuit, Identitii and Money Tree. In its first six months in operation, AFCA collected over $83 million for consumers and small businesses as a result of its complaints handling and resolved 60% of the 35,000 complaints received. AFCA declined to comment ...

AFCA looks to expand senior ranks

KRISTI CHENG  |  FRIDAY, 26 JUL 2019
... complaints in the aftermath of the Hayne Royal Commission; in its first six months of operations more than 35,000 consumers and small businesses raised issues with the authority.

AFCA delivers $83 million win

ELIZABETH MCARTHUR  |  MONDAY, 15 JUL 2019
The Australian Financial Complaints Authority has collected over $83 million for consumers and small businesses in just six months. In its first six months of operations, AFCA received over 35,000 complaints and 60% of those have already been resolved. ...

ASIC approves AFCA rules change

ELIZABETH MCARTHUR  |  TUESDAY, 18 JUN 2019
... Under the government's additional condition, AFCA is now required to provide access to the AFCA scheme for consumers and small businesses harmed by financial misconduct as far back as January 2008. AFCA will be able to deal with certain complaints about ...

Minimum wage rises by 3%

HARRISON WORLEY  |  TUESDAY, 4 JUN 2019
... reliant on the NMW and modern award minimum wages and an improvement in their living standards." The Australian Small Business and Family Enterprise Ombudsman Kate Carnell said she backed the Commission's independent process in arriving at the decision ...

AFCA seeks to strengthen leadership

ELIZABETH MCARTHUR  |  THURSDAY, 23 MAY 2019
... experienced an unprecedented level of complaints in its first six months of operations - with over 35,000 consumers and small businesses raising issues with the authority. "We also take very seriously our role of working with the financial firms who ...

ASIC to strengthen complaints handling

ELIZABETH MCARTHUR  |  THURSDAY, 16 MAY 2019
... ASIC has initiated public consultation on the creation of new standards for financial firms handling consumer and small business complaints. The regulator is proposing standards that will include mandatory data reporting and make firms' complaints handling ...