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Showing 71 - 80 of 127 results for %22member satisfaction%22

New engagement tool for super funds

DARREN SNYDER  |  TUESDAY, 8 MAR 2016
A new video-based member engagement tool is expected to provide answers for superannuation funds wanting an online, interactive customer service solution in their increasingly competitive industry. Leveraging off its previous work with Australian super ...

Price is wrong for supermarket super

ALEX BURKE  |  FRIDAY, 28 AUG 2015
... engagement in respondents' current funds, and found that industry funds beat retail funds in terms of overall member satisfaction (76.9% versus 64.7%). Respondents also cited lower fees (54.2%) and better returns (53.6%) as being the most important ways ...

Mercer launches super data analytics tool

MARK SMITH  |  TUESDAY, 18 AUG 2015
... predictive analytic algorithms and member insights that can reveal new opportunities for funds." Edge also measures member satisfaction and retirement readiness using Mercer's Retirement Readiness Index.A Funds can use this information to help members ...

Super fund members switching at record rates: research

DARREN SNYDER  |  MONDAY, 6 JUL 2015
... 9% in 2013. About 5% are intending to switch next year according to the latest report from Investment Trends. The 2015 Member Sentiment & Communications Report, which included a survey of more than 16,000 super members, showed direct-to-client funds ...

Members less likely to switch from workplace funds

ALEX DUNNIN  |  THURSDAY, 28 MAY 2015
... confirms how fundamental workplace distribution for any mass market wealth group is. The report also notes that overall satisfaction with superannuation is increasing sharply, but such a statistic is meaningless given that it's compulsory as well as ...

SMSF growth driven by investor satisfaction

ALEX BURKE  |  FRIDAY, 13 MAR 2015
The relative level of satisfaction with self-managed super fund (SMSF) performance is a likely driver for SMSFs' continued growth and significant market share, according to Roy Morgan Research. Roy Morgan's findings are based on a survey of 15,084 superannuation ...

Only a quarter of Australians contributing to reach retirement goals

ALEX GAMBOTTO-BURKE  |  FRIDAY, 27 FEB 2015
... survey commissioned by Club Plus Super. Club Plus surveyed 1,358 fund members to gauge customer satisfaction and analyse member trends concerning financial needs, retirement goals and interest in SMSFs. According to the results, the primary reason (50%) ...

MLC fund is Roy Morgan retail super fund of the year

ALEX BURKE  |  THURSDAY, 19 FEB 2015
MLC-owned Plum has been named retail super fund of the year by participants in Roy Morgan's customer satisfaction awards. Given the same award last year, Plum is MLC's main corporate super provider. "This award is testament to our commitment to delivering ...

Retail funds still unable to match industry fund popularity

LAURA MILLAN  |  TUESDAY, 3 FEB 2015
Industry superannuation funds remain unbeaten when it comes to member satisfaction with their financial performance, a Roy Morgan survey confirms. Industry funds have been ahead of retail funds every month since the Roy Morgan Single Source survey began ...

QSuper number one for member satisfaction

JAMES FERNYHOUGH  |  FRIDAY, 7 NOV 2014
... important given 23% of all survey respondents said they chose their super brand based on a recommendation from a family member, friend or colleague. "What these results mean is that QSuper is in a stronger position to harness the power of word-of-mouth ...