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Showing 61 - 70 of 127 results for %22member satisfaction%22

Retail super fund members increasingly satisfied

DARREN SNYDER  |  WEDNESDAY, 24 MAY 2017
Superannuation fund members with balances less than $100,000 are showing greater customer satisfaction levels among retail funds as opposed to industry fund competitors. Data from the Roy Morgan Single Source survey shows that from more than 30,000 ...

'Retire ready' is more than a large super balance

EMMA RAPAPORT, STEPHEN FAY  |  THURSDAY, 23 MAR 2017
... driving satisfaction in retirement was also a theme of research by Jeff Rogers, the chief investment officer for ipac and a member of the AMP Capital Multi-Asset Group, who highlighted the importance of focusing on the spending side of retirement and ...

Investment managers must find purpose, not performance

JAMIE WILLIAMSON  |  MONDAY, 12 DEC 2016
... the goals and values of the individual respondents, their clients and workplace. It is directly linked to client satisfaction and employee engagement. The study shows Asia-Pacific with the second highest 'phi' globally after the Americas, with asset ...

Super members should face "better off test"

DARREN SNYDER  |  TUESDAY, 4 OCT 2016
... Australia wants a "better off test" requiring banks and other financial services providers to demonstrate that switching a member's superannuation will be beneficial. Additionally the representative group is calling for banks to ban all sales incentives ...

Super inefficiencies coming to the fore

DARREN SNYDER  |  TUESDAY, 20 SEP 2016
... removed. ASFA has highlighted where several criteria should be cut, for example, the replication of assessment criteria for member behaviour could be moved in to one criterion.

New platform allows super funds to share data with partners

MARK SMITH  |  WEDNESDAY, 31 AUG 2016
... funds and their business partners to collaborate with their data in a secure and encrypted environment to help improve member retention and satisfaction. Empirics, which is part of Link Group's information, digital and data solutions division, provides ...

Super funds struggling as member engagement decreases

ALEX BURKE  |  MONDAY, 8 AUG 2016
... are finding it increasingly difficult to keep their members engaged, according to CoreData research. The CoreData 2016 Member Engagement Report found that 51.4% of super members surveyed were engaged with their retirement savings vehicle, down from 56.2% ...

CalPERS names new chief executive

DARREN SNYDER  |  FRIDAY, 15 JUL 2016
... director for the retirement systems for four years before being appointed director in 2013. She also serves as an ex officio member of the Washington State Investment Board. She began her public service career as a benefits administrator with the Washington ...

Surveys show accumulation and retirement battle

DARREN SNYDER  |  TUESDAY, 7 JUN 2016
... survey of more than 18,000 Australians with superannuation found that industry funds lead the way when it comes to satisfaction with financial performance. Highlighting Australia's strong accumulation system, the Roy Morgan survey also points out the ...

Research places State Super on top

KERRIE SYDEE  |  THURSDAY, 12 MAY 2016
State Super's 2015 Member Satisfaction Research has named State Super as the leading superannuation fund in providing superior member services. In its third year, the research benchmarked State Super against the general superannuation industry and revealed ...