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Showing 41 - 50 of 127 results for %22member satisfaction%22

Industry funds dominate member satisfaction

KANIKA SOOD  |  TUESDAY, 22 JAN 2019
... funds in the top 10 to have an equal chance of selection," the Roy Morgan report said. The next issue is that member satisfaction will vary over the years, just like fund performance. And this could lead to confusion. "An important consideration in determining ...

Complainants most satisfied with life insurers

KARREN VERGARA  |  TUESDAY, 11 DEC 2018
... access to transparent, fair and timely complaints processes. Our research shows the strong connection between consumer satisfaction in how a firm deals with a problem, and their confidence in that financial firm," she said. Financial services and credit ...

Industry funds lead website experience

KANIKA SOOD  |  FRIDAY, 23 NOV 2018
... digital engagement in superannuation industry found industry funds rated better than retail funds on all tasks requiring a member to locate information on the website, and most tasks where the online member portal would be used. Industry funds' biggest ...

Industry fund members more satisfied

KARREN VERGARA  |  TUESDAY, 2 OCT 2018
... industry and not-for-profit funds against retail funds. In the 12 months to August, industry funds gained a 3.9% satisfaction point increase. Retail funds on the other hand recorded only a 0.9% point improvement. Industry fund members, with a balance ...

Financial planning needs more women: FPA

HARRISON WORLEY  |  MONDAY, 24 SEP 2018
... qualities and are perceived on par with males in terms of knowledge and intelligence. "These qualities drive client satisfaction and could explain why satisfaction and trust is high among consumers with female planners." According to De Gori, greater ...

Trust in financial services down since Royal Commission: Poll

HARRISON WORLEY  |  TUESDAY, 14 AUG 2018
Financial Standard readers say trust and satisfaction levels in banking and financial services have taken a hit since the Royal Commission began. Eighty-seven per cent of respondents to a Financial Standard poll either agreed or strongly agreed the ...

Super fund members satisfied but restless

KANIKA SOOD  |  TUESDAY, 31 JUL 2018
... hit 7%, up from 5% in previous years. Investment Trends senior analyst King Loong Choi said the increased member satisfaction came despite tepid performance in the domestic equities markets. "Still, super funds cannot rest on their laurels, given the ...

SMSFs: Low balance, low satisfaction

JAMIE WILLIAMSON  |  TUESDAY, 31 JUL 2018
Satisfaction with self-managed superannuation funds dropped in the last 12 months, particularly for those with a balance of less than $250,000. Latest insights from Roy Morgan show that while satisfaction with the financial performance of SMSFs is down ...

Catholic Super backs Modern Slavery Act

KANIKA SOOD  |  FRIDAY, 29 JUN 2018
... 9.55% over five years, 9.11% over one year. In April, Catholic Super jumped to third spot in Roy Morgan customer satisfaction ratings. The Modern Slavery Act requires 3000 companies with annual turnover of $100 million or more to publish board-signed ...

SSGA appoints head of retirement solutions

ALEX BURKE  |  TUESDAY, 19 JUN 2018
... statistically significant effects on three key areas: organisational effectiveness, employee engagement and client satisfaction. "As asset managers we want to prove we aren't an industry of leeches; that we're actually contributing to broader ...