Search Results | Showing 1 - 10 of 127 results for %22member satisfaction%22 |
| | | ... grandchildren - will have to pay higher taxes to pick up the bill for higher pension costs." According to Roy Morgan, member satisfaction with superannuation funds has continued to increase, surpassing pre-pandemic levels. This followed record-high satisfaction ... |
| | | | ... surprise when two of Australia's top customer service executives changed jobs. Australian Retirement Trust head of member services Jessica Rix has landed at Aware Super in a similar role. Rix has spent two years at the country's second-largest ... |
| | | | Members' satisfaction with their superannuation fund is improving, Roy Morgan data shows. Fresh findings from the research house saw super fund awarded a rating of 69.5% in November 2023, an increase of 0.9% from the last reported results in July 2023. ... |
| | | | ... terms of why advisers are exiting... Through out surveys with advisers, we've seen a massive uptick in their satisfaction in terms of some of the changes we've made, some of the services we've put in place. We've improved technology and ... |
| | | | ... 5% - the lowest level we've seen since 2018," CSBA CX director of finance Sam Monteath said. And it fell across all member segments, with shorter tenure members falling from 32% to 22% and younger members dropping to 23% from 32%. "Outside of performance ... |
| | | | While super funds' returns might have recovered, member satisfaction certainly hasn't. In fact, a new report shows it's fallen even further. The latest CSBA FEAL Superannuation CX Benchmarking report found 25% of members who had recently engaged with ... |
| | | | ... and the drastic pace of consolidation in the industry, a new survey reveals. Roy Morgan's quarterly gauge of member satisfaction found that super funds were graded a 66.6% rating, down from a record high of 72% one year ago. Industry funds reported the ... |
| | | | ... - it just isn't for me," one respondent said. "I prefer the technical side of financial planning and get more satisfaction from writing high quality advice documents than I do working directly with clients," said another. As most paraplanners don't ... |
| | | | ... and value proposition it offers its members, and I am looking forward to contributing to the Fund as an independent board member and investment committee chair." Martin said: "Peter is highly respected both in Australia and globally for his stellar business ... |
| | | | ... highest customer satisfaction rating of any the industry funds; IOOF was the highest placed retail fund. UniSuper chief member and advice officer Danielle Mair told Financial Standard, that the Roy Morgan findings, in the context of softening sentiment ... |
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