Newspaper icon
The latest issue of Financial Standard now available as an e-newspaper
READ NOW

Search Results

Showing 51 - 60 of 127 results for %22member satisfaction%22

Smaller super funds lead Roy Morgan rankings

HARRISON WORLEY  |  MONDAY, 30 APR 2018
An industry super fund with $8.1 billion in funds under management has topped the Roy Morgan Superannuation Satisfaction Report for the seventh month in a row. Tasplan, the industry superfund with 145,000 members, has again topped the Roy Morgan monthly ...

AustralianSuper boosts digital capabilities for engagement

JAMIE WILLIAMSON  |  TUESDAY, 10 APR 2018
Australia's biggest industry superannuation fund is seeing greater member engagement by way of its recently launched chatbot and new in-app messaging capability. Having launched in December 2017, AustralianSuper's partnership with digital messaging ...

2018: The year of scaled advice

JAMIE WILLIAMSON  |  TUESDAY, 27 FEB 2018
... members' funds under advice. Recent Roy Morgan data shows UniSuper ranks third among industry funds for consumer satisfaction, with 66.4% of members reporting positively. This was an increase of 3.9 percentage points over a 12 month period. QSuper had ...

2017 AGMs less tumultuous: ASIC

KARREN VERGARA  |  TUESDAY, 30 JAN 2018
... governance Karin Halliday said the 2016 AGM season put a spotlight on 'soft hurdles', which encompassed achieving customer satisfaction, employee safety standards and diversity targets. But many shareholders questioned why chief executives were being ...

Satisfaction with industry super rising

JAMIE WILLIAMSON  |  FRIDAY, 12 JAN 2018
Industry superannuation funds are making a comeback in the consumer satisfaction stakes as latest Roy Morgan data shows they have edged retail funds for the third consecutive month. Despite having trailed retail funds for the first seven months of 2017 ...

Financial advice crucial to industry fund members: Cbus

JAMIE WILLIAMSON  |  MONDAY, 8 JAN 2018
... advice and retirement Greg Harper saying it is now more important than ever for superannuation funds to offer personalised member advice services. "Whether it's advice to get finances under control and manage mortgage or credit card debt right through ...

Misperception of independence jeopardising trust

JAMIE WILLIAMSON  |  FRIDAY, 1 DEC 2017
... Australian's should be a key focus for the industry, to improve investment returns, build wealth and grow member satisfaction. But the industry needs to examine this research very carefully and respond quickly," Morris said.

Fintech is not a threat: FPA

KARREN VERGARA  |  THURSDAY, 23 NOV 2017
... planners overlooking fintech are missing out on benefits that can ultimately lead to higher client engagement and satisfaction levels, latest research from the Financial Planning Association of Australia shows. Released at the 2017 FPA Professionals ...

MetLife tracker enhances claims experience

KARREN VERGARA  |  MONDAY, 25 SEP 2017
... of customer strategy and innovation, Jeremy Simmons, said the tracker was part of MetLife's focus on driving exceptional member experience. "Many claimants are going through difficult times, and what came through strongly when we tested the digital claims ...

Retirement village receives super fund boost

EMMA RAPAPORT  |  THURSDAY, 7 SEP 2017
... villages that combine residential and recreational facilities into strong and safe communities; and also ensuring high satisfaction and engagement of residents." "First State Super has recognised these attributes and elected to invest in the Oak Tree ...