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Showing 11 - 20 of 127 results for %22member satisfaction%22

UniSuper appoints new head of advice

JAMIE WILLIAMSON  |  FRIDAY, 21 OCT 2022
... responsible for education and guidance, and all kinds of financial advice, with the aim of driving engagement and satisfaction. He will develop and implement the fund's advice strategy and exploring the potential for a cost-effective digital advice solution. ...

Super fund satisfaction takes hit

JAMIE WILLIAMSON  |  WEDNESDAY, 12 OCT 2022
... director of finance Sam Monteath said that while it was no surprise to see current market volatility negatively impact member sentiment, it is now crucial for funds to proactively offer members reassurance using timely and meaningful interactions. "Acknowledging ...

Cbus, Hostplus take out customer satisfaction awards

CHLOE WALKER  |  WEDNESDAY, 8 JUN 2022
... Morgan Annual Customer Satisfaction Awards. "The Industry Superannuation Fund of the Year Award has tracked member satisfaction, engagement, loyalty, advocacy - which is what we are all about." "Cbus puts members at the heart of everything we do and ...

More mergers, minimal awareness: KPMG

JAMIE WILLIAMSON  |  THURSDAY, 18 NOV 2021
... online and "a marked improvement in value". "Those surveyed also reported a modest but positive improvement in their satisfaction with investment returns and products offerings following the completion of a merger," Bardsley said. "There is a strong ...

Super advice gains traction: Research

KARREN VERGARA  |  WEDNESDAY, 3 NOV 2021
... their financial adviser, who helped clients grow portfolios by $140,000 on average. This led to increased client satisfaction with their adviser and super fund representative across all 18 key service metrics, Investment Trends associate research director ...

Industry fund tops superannuation satisfaction survey

KANIKA SOOD  |  WEDNESDAY, 28 JUL 2021
An industry fund took the top spot in Roy Morgan's latest superannuation satisfaction report. HESTA was named the winner for the six months ending June 2021, toppling Catholic Super which won the last round to January 2021. "Our focus on putting members ...

CalPERS adds chief equity officer

JAMIE WILLIAMSON  |  THURSDAY, 24 JUN 2021
... Diversity Advisory Council, and work with the CalPERS Health Program and contracting health plans to survey member satisfaction using race, ethnicity, and gender identity data. Timberlake D'Adamo first joined CalPERS in 2016 as chief compliance officer ...

Risk inflows stagnant, satisfaction varies

ANNABELLE DICKSON  |  WEDNESDAY, 31 MAR 2021
Risk premium inflows experienced marginal decreases in the 12 months to December 2020 as the gap in consumer satisfaction grows, new research shows. The latest data from Plan For Life showed total inflows increased 0.5% to $16.3 billion with just a ...

Aware to restructure advice offering

ELIZABETH MCARTHUR  |  WEDNESDAY, 24 MAR 2021
... advice has been a steady one, and with that in mind it's clear that the old model simply isn't sustainable. "As a profit-to-member fund we're doing the right thing by managing this proactively - including through the ongoing review of our advice business ...

Funds announce chief ahead of merger

ELIZABETH MCARTHUR  |  MONDAY, 8 MAR 2021
... an exceptional businessperson whose record of achievement at LGIAsuper is outstanding. In three years, Kate has improved member outcomes and satisfaction, lowered the fund's cost of providing administration services by 30%, and grown the fund by ...