Search Results | Showing 31 - 40 of 50 results for "Internal Dispute Resolution" |
| | | ... be required by ASIC to meet the new standards when they deal with consumer complaints through their internal dispute resolution arrangements. Internal dispute resolution is the first step in the complaints handling process, and ASIC said financial firms ... |
| | | | ... adequate records and had the necessary human, financial and technological resources, risk management and internal dispute resolution systems to offer MDAs. When questioned by Financial Standard, AMP Financial Planning did not specify its additional license ... |
| | | | ... have occurred within the last six years. When a complaint has been through a financial firm's internal dispute resolution process, this timeframe is reduced to two years." In his final report Commissioner Hayne recommended that Australian financial ... |
| | | | ... independent and external forum. The regulator requires financial service providers to complete the internal dispute resolution (IDR) process within an allocated timeframe: 45 days from the date the complaint is made, except for super funds which have ... |
| | | | ... closing, Smith said AFCA is looking forward to working with advisers in designing and implementing strong internal dispute resolution systems, making sure advisers maintain control of their client relationships. "We'll probably take 55,000 disputes in ... |
| | | | ... agreed was "not the way we should be doing business." The nurse filed for an internal review but the internal dispute resolution team gave the same verdict. She then hired a lawyer and went to the Financial Services Ombudsman, armed with more information ... |
| | | | ... manner and provide reasons for decisions as required," Kell said. ASIC will be consulting on stronger internal dispute resolution requirements for super after the Australian Financial Complaints Authority (AFCA) commences operations in November. For ... |
| | | | ... 2017-18. This funding will also enable ASIC to develop infrastructure for the reporting and analysis of internal dispute resolution performance data by financial firms. This will be offset by an increase in levies of $3.6 million over three years from ... |
| | | | ... million over four years has been allocated to develop infrastructure for the reporting and analysis of internal dispute resolution performance data by financial firms, which will be offset by increased levies of $3.6 million from 2018-2019 under the ... |
| | | | ... death benefit complaints could be avoided if trustees communicate to members and beneficiaries proper internal dispute resolution processes. This is particularly true when it comes to death benefits, according to the Superannuation Complaints Tribunal. ... |
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