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Showing 41 - 50 of 66 results for "Internal Dispute Resolution"

Complaints abound during COVID-19: AFCA

ELIZA BAVIN  |  THURSDAY, 28 MAY 2020
... early, speaking in plain English, proactively setting customer expectations around delays, reviewing internal dispute resolution processes and regularly engaging with AFCA," he said.

AFCA extends complaints response time

ALLY SELBY  |  THURSDAY, 16 APR 2020
... extension to the time financial firms have to respond to complaints that have already been through internal dispute resolution processes. "This extension allows financial firms more time to resolve disputes with their customers, without the need to come ...

AFCA delivers $185m in compensation

ELIZABETH MCARTHUR  |  FRIDAY, 1 NOV 2019
... past 12 months." Locke said he wants to see a continued focus on helping firms to create their own internal dispute resolution processes. However, research from July shows just 3% of Australians actually know what AFCA is. To try to combat that, AFCA ...

ASIC approves name and shame rules

KARREN VERGARA  |  TUESDAY, 27 AUG 2019
... transparency in financial services, which includes Parliament giving ASIC power to collect and publish internal dispute resolution data at the firm level. In May, ASIC opened a public consultation on the rules changes and received 25 submissions. At ...

AMP MDA constraints frustrate advisers

ELIZABETH MCARTHUR  |  MONDAY, 5 AUG 2019
... Planning had the necessary human, financial and technological resources as well as the risk management, internal dispute resolution systems and record keeping capabilities necessary to properly execute an MDA. It is not known when the licence conditions ...

AFCA seeks to strengthen leadership

ELIZABETH MCARTHUR  |  THURSDAY, 23 MAY 2019
... take very seriously our role of working with the financial firms who are our members to improve their Internal Dispute Resolution practices, and it is important that we have the right people at the helm to guide AFCA's approach," Locke said. "Organisational ...

ASIC to strengthen complaints handling

ELIZABETH MCARTHUR  |  THURSDAY, 16 MAY 2019
... be required by ASIC to meet the new standards when they deal with consumer complaints through their internal dispute resolution arrangements. Internal dispute resolution is the first step in the complaints handling process, and ASIC said financial firms ...

ASIC approves AMP for MDAs

HARRISON WORLEY  |  TUESDAY, 9 APR 2019
... adequate records and had the necessary human, financial and technological resources, risk management and internal dispute resolution systems to offer MDAs. When questioned by Financial Standard, AMP Financial Planning did not specify its additional license ...

AFCA hears legacy complaints

KANIKA SOOD  |  THURSDAY, 21 FEB 2019
... have occurred within the last six years. When a complaint has been through a financial firm's internal dispute resolution process, this timeframe is reduced to two years." In his final report Commissioner Hayne recommended that Australian financial ...

Complainants most satisfied with life insurers

KARREN VERGARA  |  TUESDAY, 11 DEC 2018
... independent and external forum. The regulator requires financial service providers to complete the internal dispute resolution (IDR) process within an allocated timeframe: 45 days from the date the complaint is made, except for super funds which have ...