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Showing 41 - 50 of 50 results for "Internal Dispute Resolution"

Bank inquiry recommends breaking big four oligopoly

ALEX BURKE  |  FRIDAY, 25 NOV 2016
... 2017 were also suggested, as was the idea that ASIC should be given ongoing data on licence holders' internal dispute resolution schemes. ASIC was also tasked with establishing an annual public reporting regime for the wealth management industry to provide ...

Westpac appoints group customer advocate

JAMIE WILLIAMSON  |  WEDNESDAY, 26 OCT 2016
... individual retail or small business customer complaints where customers are not satisfied with the internal dispute resolution process," Hartzer said. "An important part of Mr Ahern's role will be to recommend, where necessary, changes to policies and ...

Terms of reference released for complaints system review

KERRIE SYDEE  |  MONDAY, 8 AUG 2016
... framework in providing effective complaints handling processes for users, including linkages with internal dispute resolution The extent of gaps and overlaps between each of the bodies (including consideration of legislative limits on the matters each ...

Wealthsure to cancel AFS licence

LAURA MILLAN  |  FRIDAY, 1 MAY 2015
... unrealised complaints" and required the firm to engage an independent compliance consultant to manage its internal dispute resolution system. WPL will also need to maintain membership of an external dispute resolution scheme, maintain professional indemnity ...

Maurice Blackburn mulls class action against Macquarie

LAURA MILLAN  |  MONDAY, 18 AUG 2014
... misclassified as sophisticated or wholesale investors. He mentioned the case of a client who lodged an internal dispute resolution (IDA) complaint in May 2013 and has not received a response from Macquarie yet. Macquarie has not responded to any of Financial ...

Platforms to explain choice of investment products

LAURA MILLAN  |  MONDAY, 1 JUL 2013
... disclosure through a consumer warning acknowledgment. Investors will have access to a product issuer's internal dispute resolution system when they have concerns about investments made through platforms and product issuers agree to do so. ASIC will give ...

ASIC rules to fix disputes faster

ELISE BURGESS  |  WEDNESDAY, 16 FEB 2011
... greater flexibility in settling simpler complaints with reduced paperwork obligations under the new internal dispute resolution (IDR) process. Participants will have the option to respond to complaints verbally to smaller complaints and concerns, while ...

ASIC outlines credit agency requirements

COMPANY RELEASE  |  FRIDAY, 13 NOV 2009
... under the Corporations Act to have a dispute resolution system in place. The system must include an internal dispute resolution procedure and membership of an approved external dispute resolution scheme such as the Financial Ombudsman Service (FOS). ...

AFS licensees pass ASIC's spot check

... representatives and authorised representatives; adequacy of financial resources; compensation arrangements and internal dispute resolution procedures. ASIC said it would continue to conduct random compliance visits. A copy of the key findings is available ...

ABA reports "pleasing" fall in banking ombudsman cases

... have made to better manage customer complaints and take appropriate action. In other words, banks' internal dispute resolution departments are working better to solve disputes." Mr Bell said there is still a need for more promotion of the banks' internal ...
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