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Showing 11 - 20 of 50 results for "Internal Dispute Resolution"

Focus on providing 'good advice': QAR draft proposals

JAMIE WILLIAMSON, CASSANDRA BALDINI  |  MONDAY, 29 AUG 2022
... to their clients on their website about their remuneration and other benefits they receive, their internal dispute resolution procedures and AFCA, the paper adds. Levy said she remains unpersuaded SOAs provide any real protection to consumers. "In my ...

ASIC highlights strategic priorities

CASSANDRA BALDINI  |  TUESDAY, 23 AUG 2022
... action against misleading conduct relating to fund performance. It will continue the surveillance of internal dispute resolution practices by analysing data and reviewing complaint responses, to assess trustees' compliance with new enforceable standards. ...

ASIC flags 'significant' IDR compliance issues at super funds

JAMIE WILLIAMSON  |  WEDNESDAY, 10 AUG 2022
... record and respond to member complaints. ASIC is currently undertaking surveillance of super funds' internal dispute resolution processes, examining compliance with Regulatory Guide 271 Internal dispute resolution (RG 271) which took effect last ...

AFCA adopts user pays funding model

CASSANDRA BALDINI  |  TUESDAY, 31 MAY 2022
... resolution behaviours were occurring under the new model. "Our user-pays approach incentivises firms to use internal dispute resolution to decrease complaints to AFCA," he said. "At AFCA, we believe our role isn't just to resolve complaints escalated ...

AFCA consults on funding

ELIZABETH MCARTHUR  |  THURSDAY, 10 MAR 2022
... chief operating officer Justin Untersteiner said. "Our user-pays approach incentivises firms to use internal dispute resolution to decrease complaints to AFCA. Firms can absolutely significantly reduce their fees and charges through improvements to their ...

AFCA must improve transparency: Hume

KARREN VERGARA  |  THURSDAY, 25 NOV 2021
... for the authority to provide clearer guidance when an issue should revert to financial firms via an internal dispute resolution. Hume suggested AFCA should continue to publish data on its timeliness and start publishing data on the full range of complaints ...

ASIC launches remediation review

KARREN VERGARA  |  WEDNESDAY, 17 NOV 2021
A new ASIC review will force licensees to improve identifying remediation issues and rectify and compensate consumers sooner. The corporate watchdog launched a new consultation with the advice industry to ensure that AFS licensees act efficiently, honestly ...

Super funds not ready for IDR

ELIZABETH MCARTHUR  |  FRIDAY, 3 SEP 2021
An ASIC survey of super funds about their preparedness for the new enforceable internal dispute resolution (IDR) obligations identified areas of weakness. The specific areas identified by the regulator as needing improvement include attention to governance ...

ASIC outlines corporate plan

ANNABELLE DICKSON  |  THURSDAY, 26 AUG 2021
... superannuation by conducting surveillance of trustees on issues such as claims handling. ASIC plans to focus on internal dispute resolution in superannuation and consult on retirement income calculators and projectors. "ASIC has an important role to ...

ASIC outlines approach to reforms amid uncertainty

JAMIE WILLIAMSON  |  FRIDAY, 13 AUG 2021
... obligations, new restrictions on hawking, the deferred sales model for add-on insurance, and updated internal dispute resolution requirements. Outlining the approach the regulator will take, ASIC chair Joe Longo said it will consider the "context that ...