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Showing 51 - 60 of 66 results for "Internal Dispute Resolution"

SMSFs: Who, what, where, when and how

JAMIE WILLIAMSON  |  MONDAY, 15 OCT 2018
... closing, Smith said AFCA is looking forward to working with advisers in designing and implementing strong internal dispute resolution systems, making sure advisers maintain control of their client relationships. "We'll probably take 55,000 disputes in ...

TAL hired private investigator to follow claimant: Royal Commission

KANIKA SOOD  |  THURSDAY, 13 SEP 2018
... agreed was "not the way we should be doing business." The nurse filed for an internal review but the internal dispute resolution team gave the same verdict. She then hired a lawyer and went to the Financial Services Ombudsman, armed with more information ...

Insurance in super code weak: ASIC

KARREN VERGARA  |  MONDAY, 10 SEP 2018
... manner and provide reasons for decisions as required," Kell said. ASIC will be consulting on stronger internal dispute resolution requirements for super after the Australian Financial Complaints Authority (AFCA) commences operations in November. For ...

Financial dispute authorities combined for 'one-stop-shop'

EMMA RAPAPORT  |  TUESDAY, 9 MAY 2017
... 2017-18. This funding will also enable ASIC to develop infrastructure for the reporting and analysis of internal dispute resolution performance data by financial firms. This will be offset by an increase in levies of $3.6 million over three years from ...

Increased APRA levies provide regulator with more power

JAMIE WILLIAMSON  |  TUESDAY, 9 MAY 2017
... million over four years has been allocated to develop infrastructure for the reporting and analysis of internal dispute resolution performance data by financial firms, which will be offset by increased levies of $3.6 million from 2018-2019 under the ...

Beneficiaries unfamiliar with death benefits

KARREN VERGARA  |  WEDNESDAY, 3 MAY 2017
... death benefit complaints could be avoided if trustees communicate to members and beneficiaries proper internal dispute resolution processes. This is particularly true when it comes to death benefits, according to the Superannuation Complaints Tribunal. ...

Bank inquiry recommends breaking big four oligopoly

ALEX BURKE  |  FRIDAY, 25 NOV 2016
... 2017 were also suggested, as was the idea that ASIC should be given ongoing data on licence holders' internal dispute resolution schemes. ASIC was also tasked with establishing an annual public reporting regime for the wealth management industry to provide ...

Westpac appoints group customer advocate

JAMIE WILLIAMSON  |  WEDNESDAY, 26 OCT 2016
... individual retail or small business customer complaints where customers are not satisfied with the internal dispute resolution process," Hartzer said. "An important part of Mr Ahern's role will be to recommend, where necessary, changes to policies and ...

Terms of reference released for complaints system review

KERRIE SYDEE  |  MONDAY, 8 AUG 2016
... framework in providing effective complaints handling processes for users, including linkages with internal dispute resolution The extent of gaps and overlaps between each of the bodies (including consideration of legislative limits on the matters each ...

Wealthsure to cancel AFS licence

LAURA MILLAN  |  FRIDAY, 1 MAY 2015
... unrealised complaints" and required the firm to engage an independent compliance consultant to manage its internal dispute resolution system. WPL will also need to maintain membership of an external dispute resolution scheme, maintain professional indemnity ...