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Showing 21 - 30 of 82 results for %22Australian Financial Complaints Ombudsman%22

AFCA weeds out phony complaints

ELIZABETH MCARTHUR  |  FRIDAY, 30 JUL 2021
The Australian Financial Complaints Authority (AFCA) has made changes to its procedures to weed out complaints where the consumer didn't really suffer any financial harm. AFCA received feedback from financial institutions, particularly small to medium ...

Six new ombudsmen at AFCA

KARREN VERGARA  |  WEDNESDAY, 28 JUL 2021
The Australian Financial Complaints Authority welcomed six ombudsmen to the fold, three of which came from the financial services sector. ANZ head of legal, dispute resolution group Louise McAuliffe, and Westpac practice leader for business lending ...

AFCA names human resources lead from ME Bank

KARREN VERGARA  |  FRIDAY, 18 JUN 2021
The Australian Financial Complaints Authority (AFCA) has appointed a human resources lead, who is currently an executive at ME Bank. Paul Kearney joins AFCA as executive general manager of people and culture on July 5. Kearney has been ME Bank's general ...

AFCA names two lead ombudsmen

ANNABELLE DICKSON  |  MONDAY, 31 MAY 2021
The Australian Financial Complaints Authority (AFCA) has appointed two lead ombudsmen for insurance and small business, hiring from ASIC and Westpac. Emma Curtis has been appointed as lead ombudsman, insurance and Suanne Russell joined as lead ombudsman ...

AFCA welcomes new chair

KARREN VERGARA  |  MONDAY, 17 MAY 2021
An Order of Australia recipient has been named the new chair of the Australian Financial Complaints Authority, replacing Helen Coonan. John Pollaers is the new independent chair of AFCA, replacing Coonan, whose tenure comes to an end this month. Coonan ...

Review of AFCA underway

ELIZABETH MCARTHUR  |  MONDAY, 22 FEB 2021
The government has released terms of reference for the review of the Australian Financial Complaints Authority, asking for stakeholder feedback. The review will be conducted by Treasury, aiming to test whether AFCA is operating effectively and achieving ...

AFCA chair under fire

ELIZABETH MCARTHUR  |  THURSDAY, 18 FEB 2021
... reported loss of $120 million and EBITDA down 99% to $4.4 million. Crown did not declare an interim dividend. Speaking to Financial Standard, Alphinity portfolio manager Bruce Smith said he isn't sure how Coonan sailed through the NSW inquiry into ...

AFCA pivots to member experience

ANNABELLE DICKSON  |  MONDAY, 23 NOV 2020
The Australian Financial Complains Authority (AFCA) is placing a higher emphasis on member experience following an increase in its membership base, two years on from its launch. In its first two years, AFCA's membership has grown to 40,000 members across ...

Financial services complaints rise

ELIZA BAVIN  |  MONDAY, 9 NOV 2020
... Complaints made about financial services have almost doubled since last year, according to the Australian Financial Complaints Authority (AFCA). In its yearly report, AFCA revealed complaints had risen to 80,546 from 47,223, which is a 14% increase in ...

817 super complaints during COVID-19

ELIZABETH MCARTHUR  |  WEDNESDAY, 23 SEP 2020
The Australian Financial Complaints Authority has revealed the breakdown of what was complained about between 3 March 2020 and 31 August 2020. Superannuation complaints were dwarfed by other industries with just 817 of the 7420 total. Travel insurance ...