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Showing 11 - 20 of 78 results for %22External Dispute Resolution%22

AFCA launches new platform to improve dispute resolution

CHLOE WALKER  |  FRIDAY, 19 NOV 2021
... complaints that are escalated to the ombudsman service, but also in improving industry practice. "As an external dispute resolution provider, AFCA's primary role is to resolve complaints, however, we also have a responsibility to encourage best practice ...

ASIC cancels BBY licence

KANIKA SOOD  |  TUESDAY, 29 JUN 2021
... three years. BBY's AFSL will go until 31 March 2022 only for the purposes of giving clients access to external dispute resolution and the National Guarantee Fund, and liquidators access to legal authority for transferring client HINs. The licence's March ...

Review of AFCA underway

ELIZABETH MCARTHUR  |  MONDAY, 22 FEB 2021
... of two years. AFCA welcomes the opportunity to make a submission and put forward our views of how external dispute resolution for the financial services industry can be further improved." Once stakeholder feedback is received, a report on the efficacy ...

ASIC cancels stockbroker AFSL

ANNABELLE DICKSON  |  WEDNESDAY, 13 JAN 2021
... licence to operate on a limited basis until 7 January 2022 to ensure its clients continue to access an external dispute resolution scheme. In addition, the limited conditions will ensure Halifax continues to have arrangements for compensating retail ...

ASIC cancels two AFSLs

ELIZA BAVIN  |  MONDAY, 30 NOV 2020
... provider, Selectinvest. ASIC said it cancelled the licence because Selectinvest failed to maintain its external dispute resolution membership with the Australian Financial Complaints Authority (AFCA), and had failed to lodge its annual financial and ...

APRA reduces ERS reporting for funds

ELIZA BAVIN  |  WEDNESDAY, 21 OCT 2020
... in the early release scheme. Funds will need to tell the regulator how many total fraud incidents, both internal and external, it has identified on a monthly basis, and how many of those are attributable to COVID-19. Funds will also need to tell APRA ...

AMP, former employee settle

KANIKA SOOD  |  WEDNESDAY, 7 OCT 2020
... vigorously defend the matter. "AMP terminated Ms Baker Cook's employment for misconduct on 21 June 2019 following an external investigation. The investigation found serious breaches by Ms Baker Cook including breaches of her contractual, fiduciary ...

Brisbane broker permanently banned

ALLY SELBY  |  TUESDAY, 11 AUG 2020
... compliance certificate, maintain a trust account and did not notify ASIC of a change in an approved external dispute resolution scheme. The banning is effective from 29 July 2020, ASIC said. However, Gordon has the right to appeal to the Administrative ...

ASIC suspends OTC derivatives issuer

ANNABELLE DICKSON  |  TUESDAY, 21 JUL 2020
... issuer operating as USGFX is suspended until September 23 under 915B of the Corporations Act 200 because it is under external administration. A spokesperson for the company said the administration was due to the actions of the Australian Securities and ...

AFCA extends complaints response time

ALLY SELBY  |  THURSDAY, 16 APR 2020
... firms more time to resolve disputes with their customers, without the need to come to AFCA for an external dispute resolution service." The changes recognise the increase in complaints and requests from consumers, he said. "This recognises the pressure ...