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Showing 1 - 10 of 241 results for "OMB"

We don't always vote in complainants' favour: AFCA

MATTHEW WAI  |  MONDAY, 1 JUN 2026
The Australian Financial Complaints Authority (AFCA) addressed a crowd of financial advisers at the MDS Self Licensing Summit 2026, busting the myth the ombudsman is always targeting them. Speaking at a discussion panel at last Thursday, AFCA senior ...

Small pocket of failed measures can 'blow the entire business': Anderson

MATTHEW WAI  |  FRIDAY, 29 MAY 2026
The Financial Advice Association Australia (FAAA) general manager of policy, advocacy and standards Phil Anderson warned licensees to improve their control measures for authorised representatives to avoid any unintended consequences. Breaking down licensees' ...

AFCA puts InterPrac determinations on ice

KARREN VERGARA  |  FRIDAY, 29 MAY 2026
The Australian Financial Complaints Authority (AFCA) is pausing all InterPrac Financial Planning-related determinations as court proceedings instigated by the latter are underway. For people affected, the pause in determinations mean their complaints ...

AFCA appoints lead superannuation ombudsman

VINNY VUCAGO  |  MONDAY, 25 MAY 2026
The Australian Financial Complaints Authority (AFCA) has appointed Paul Woodburn as its new lead ombudsman superannuation, succeeding Heather Gray, who had served as lead ombudsman superannuation since 2020. Woodburn commenced in the role on May 25 ...

Financial services failing to provide consistent outcomes: AFCA

MATTHEW WAI  |  FRIDAY, 22 MAY 2026
Latest findings from the Australian Financial Complaints Authority (AFCA) show that despite frameworks existing for consumer hardship, weaknesses arise in how those policies were implemented in practice. The eighth edition of the Systemic Issues Insight ...

AFCA names inaugural chief scams officer

MATTHEW WAI  |  THURSDAY, 26 MAR 2026
The Australian Financial Complaints Authority (AFCA) has named its inaugural chief scams officer, as flagged earlier this month. David Lacey has been appointed to the newly created role. Most recently, Lacey was the founder and chief executive of IDCARE ...

AFCA expands C-suite with three hires

ELIZA BAVIN  |  TUESDAY, 3 MAR 2026
The Australian Financial Complaints Authority (AFCA) has announced three new C-suite appointments. In two newly created roles, Deborah Jenkins has been appointed chief customer officer and Stevie-Ann Dovico has been appointed chief technology officer. ...

AFCA receives record complaints in 2025

MATTHEW WAI  |  THURSDAY, 26 FEB 2026
The Australian Financial Complaints Authority (AFCA) received a record number of complaints in 2025, with 111,373 complaints filed in the 12 months to December 31 - up 14% from 2024. Since its establishment, AFCA has received more than 634,000 complaints. ...

SMSF advice guidelines require improvement: AFCA

MATTHEW WAI  |  FRIDAY, 20 FEB 2026
The Australian Financial Complaints Authority (AFCA) has vented its frustration over ASIC's recommendations for financial advisers around self-managed superannuation funds (SMSF), claiming some suggestions were not "done well at all." In INFO SHEET ...

Aussie veterans front Senate over underpaid pensions

ELIZA BAVIN  |  THURSDAY, 19 FEB 2026
Fronting the Senate, Finance and Public Administration References Committee, Australian Navy veteran Peter Williamson called on the government to make him whole after it came to light his military pension may have been unfairly reduced. Williamson retired ...
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