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Showing 1 - 10 of 243 results for "OMB"

Stay up to date with regulatory compliance at the FAAA Congress

MATTHEW WAI  |  THURSDAY, 17 SEP 2026
The upcoming Financial Advice Association Australia (FAAA) Congress will explore ASIC's key focus for the remainder of the year, while shedding some light on the ongoing developments from the Australian Financial Complaints Authority (AFCA) and ...

AFCA moves to reinstate APT Strategy, opens doors for victims

KARREN VERGARA  |  THURSDAY, 27 AUG 2026
The Australian Fiduciaries-linked APT Strategy has been reinstated as a member of the Australian Financial Complaints Authority (AFCA), paving the way for victims to come forward. AFCA today announced APT Strategy, which is in liquidation, is once again ...

We don't always vote in complainants' favour: AFCA

MATTHEW WAI  |  MONDAY, 1 JUN 2026
The Australian Financial Complaints Authority (AFCA) addressed a crowd of financial advisers at the MDS Self Licensing Summit 2026, busting the myth the ombudsman is always targeting them. Speaking at a discussion panel at last Thursday, AFCA senior ...

Small pocket of failed measures can 'blow the entire business': Anderson

MATTHEW WAI  |  FRIDAY, 29 MAY 2026
The Financial Advice Association Australia (FAAA) general manager of policy, advocacy and standards Phil Anderson warned licensees to improve their control measures for authorised representatives to avoid any unintended consequences. Breaking down licensees' ...

AFCA puts InterPrac determinations on ice

KARREN VERGARA  |  FRIDAY, 29 MAY 2026
The Australian Financial Complaints Authority (AFCA) is pausing all InterPrac Financial Planning-related determinations as court proceedings instigated by the latter are underway. For people affected, the pause in determinations mean their complaints ...

AFCA appoints lead superannuation ombudsman

VINNY VUCAGO  |  MONDAY, 25 MAY 2026
The Australian Financial Complaints Authority (AFCA) has appointed Paul Woodburn as its new lead ombudsman superannuation, succeeding Heather Gray, who had served as lead ombudsman superannuation since 2020. Woodburn commenced in the role on May 25 ...

Financial services failing to provide consistent outcomes: AFCA

MATTHEW WAI  |  FRIDAY, 22 MAY 2026
Latest findings from the Australian Financial Complaints Authority (AFCA) show that despite frameworks existing for consumer hardship, weaknesses arise in how those policies were implemented in practice. The eighth edition of the Systemic Issues Insight ...

AFCA names inaugural chief scams officer

MATTHEW WAI  |  THURSDAY, 26 MAR 2026
The Australian Financial Complaints Authority (AFCA) has named its inaugural chief scams officer, as flagged earlier this month. David Lacey has been appointed to the newly created role. Most recently, Lacey was the founder and chief executive of IDCARE ...

AFCA expands C-suite with three hires

ELIZA BAVIN  |  TUESDAY, 3 MAR 2026
The Australian Financial Complaints Authority (AFCA) has announced three new C-suite appointments. In two newly created roles, Deborah Jenkins has been appointed chief customer officer and Stevie-Ann Dovico has been appointed chief technology officer. ...

AFCA receives record complaints in 2025

MATTHEW WAI  |  THURSDAY, 26 FEB 2026
The Australian Financial Complaints Authority (AFCA) received a record number of complaints in 2025, with 111,373 complaints filed in the 12 months to December 31 - up 14% from 2024. Since its establishment, AFCA has received more than 634,000 complaints. ...
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