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Showing 41 - 50 of 207 results for "OMB"

FPA launches file note guidance

ELIZABETH MCARTHUR  |  MONDAY, 26 APR 2021
The Financial Planning Association of Australia (FPA) has released new guidance on best practice for file notes. File notes are important as a risk management tool, especially in disputes between clients and financial advisers, and the FPA said recent ...

Review of AFCA underway

ELIZABETH MCARTHUR  |  MONDAY, 22 FEB 2021
The government has released terms of reference for the review of the Australian Financial Complaints Authority, asking for stakeholder feedback. The review will be conducted by Treasury, aiming to test whether AFCA is operating effectively and achieving ...

AFCA chair under fire

ELIZABETH MCARTHUR  |  THURSDAY, 18 FEB 2021
The woes of Crown Resorts seem far from over, and now scrutiny has turned to executive chair Helen Coonan - with some suggesting she should resign from AFCA before her term as chair ends in May. Today Crown announced that Coonan will be paid an extra ...

Australian Unity owes staff $4.3m

KARREN VERGARA  |  WEDNESDAY, 25 NOV 2020
Australian Unity has underpaid its aged care and disability services staff $4.25 million in wages, which could potentially blow out as it further investigates how much superannuation has to be back paid. Australian Unity said it initiated the review ...

AFCA pivots to member experience

ANNABELLE DICKSON  |  MONDAY, 23 NOV 2020
The Australian Financial Complains Authority (AFCA) is placing a higher emphasis on member experience following an increase in its membership base, two years on from its launch. In its first two years, AFCA's membership has grown to 40,000 members across ...

Financial services complaints rise

ELIZA BAVIN  |  MONDAY, 9 NOV 2020
Complaints made about financial services have almost doubled since last year, according to the Australian Financial Complaints Authority (AFCA). In its yearly report, AFCA revealed complaints had risen to 80,546 from 47,223, which is a 14% increase ...

BOQ expects to back pay $11m in SG

KARREN VERGARA  |  WEDNESDAY, 30 SEP 2020
The Bank of Queensland has failed to pay several workers their superannuation benefits, in a failure that could potentially blow out to $11 million in back payments. The bank has already accounted for $2.4 million of superannuation owed to employees ...

817 super complaints during COVID-19

ELIZABETH MCARTHUR  |  WEDNESDAY, 23 SEP 2020
The Australian Financial Complaints Authority has revealed the breakdown of what was complained about between 3 March 2020 and 31 August 2020. Superannuation complaints were dwarfed by other industries with just 817 of the 7420 total. Travel insurance ...

Interim insolvency protections extended

KARREN VERGARA  |  THURSDAY, 10 SEP 2020
Small businesses suffering financial hardship as a result of COVID-19 will have temporary insolvency and bankruptcy protections in place until the end of the year. The federal government has extended temporary insolvency and bankruptcy protections until ...

AMP deed of release bars advisers joining class action

ELIZABETH MCARTHUR  |  MONDAY, 7 SEP 2020
AMP is allegedly handing departing financial advisers a contract with a clause in it that prohibits them from joining the current open class action. The Advisers Association chief executive Neil Macdonald said he became aware of a new clause in AMP's ...

Editor's Choice

Australian Retirement Trust people chief to depart

ELIZABETH FRY
Australian Retirement Trust has confirmed the departure of chief people officer Helen Jackson, who will leave at the end of the financial year.

SSGA loses $2.4bn in two months

KARREN VERGARA
State Street Global Advisors (SSGA) suffered $2.4 billion in net outflows over the last two months of 2023, the majority of which hit its Australian and international equities products.

AFCA seeks industry feedback on approaches

ELIZA BAVIN
The financial complaints authority is asking the industry for feedback on how it approaches issues and reaches decisions.

Apex, ACA partner to broaden client services

ANDREW MCKEAN
Apex Group and ACA Group have formed a partnership to offer their clients a wider range of services.

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Jason Huljich

JOINT CHIEF EXECUTIVE OFFICER
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A single decision can change your life, and that's exactly what Centuria Capital joint chief executive Jason Huljich learned when he came to Australia in the 1990s. Eliza Bavin writes.
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