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Showing 21 - 30 of 207 results for "OMB"

Natalie Cameron named AFCA lead ombudsman

ANDREW MCKEAN  |  THURSDAY, 7 JUL 2022
The Australian Financial Complaints Authority has appointed Natalie Cameron as its new lead ombudsman for banking and finance. Cameron moves into the position from her current appointment as lead ombudsman for investments and advice at AFCA. She has ...

AFCA adopts user pays funding model

CASSANDRA BALDINI  |  TUESDAY, 31 MAY 2022
Adopting a 'user pays' model, the Australian Financial Complaints Authority's new funding model will see the vast majority of financial services firms pay the same or less than they have previously. The new funding model follows extensive consultation ...

AFCA consults on funding

ELIZABETH MCARTHUR  |  THURSDAY, 10 MAR 2022
The Australian Financial Complaints Authority is consulting with financial firms on a new user-pays funding model. Under the proposed model AFCA estimates that 90% of its members would see a positive or neutral impact on total cost and one in five members ...

Advisers call out regulation backflip

KARREN VERGARA  |  FRIDAY, 4 MAR 2022
Financial advisers are calling out the federal government's regulatory backflip, which floated the idea that the industry can operate under a principles-based regime. Synchron general manager of compliance Phil Osborne said the proposed framework put ...

AFCA must improve transparency: Hume

KARREN VERGARA  |  THURSDAY, 25 NOV 2021
A review of the Australian Financial Complaints Authority found that it needs to be more transparent when dealing with complainants and providing the reasoning behind its decisions. Senator Jane Hume's final report made 14 recommendations, all of which ...

AFCA launches new platform to improve dispute resolution

CHLOE WALKER  |  FRIDAY, 19 NOV 2021
The Australian Financial Complaints Authority (AFCA) today launched a new digital platform to help financial services firms better manage disputes that reach the ombudsman service. The new AFCA member benchmarking dashboard is an interactive platform ...

Unpaid super tops $5bn per year: ISA

JAMIE WILLIAMSON  |  THURSDAY, 28 OCT 2021
Latest analysis by Industry Super Australia shows about $5 billion in super went unpaid in the 2018-19 financial year, owed to about three million workers. On average, Australian workers lose about $1700 in superannuation each year, ISA said, amounting ...

AFCA appoints senior ombudsmen

JAMIE WILLIAMSON  |  TUESDAY, 26 OCT 2021
In what is a newly created role at the industry body, internal promotions have seen the appointment of seven senior ombudsmen. The Australian Financial Complaints Authority has created the new role to strengthen its dispute resolution efforts, with ...

CBA completes review, sued by FWO

ANNABELLE DICKSON  |  TUESDAY, 12 OCT 2021
Commonwealth Bank finalised its three-year action plan by implementing recommendations from a prudential inquiry to improve its governance and culture. At the same time, it has been slammed with court proceedings for underpaying staff over $16 million. ...

Big four bank complaints drop

ANNABELLE DICKSON  |  THURSDAY, 7 OCT 2021
The number of consumer complaints received in relation to the big four banks has fallen over the last financial year, the Australian Financial Complaints Authority (AFCA) said. Complaints about Westpac, ANZ, NAB and Commonwealth Bank fell 7% out of ...