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Showing 81 - 90 of 243 results for "OMB"

AFCA pivots to member experience

ANNABELLE DICKSON  |  MONDAY, 23 NOV 2020
The Australian Financial Complains Authority (AFCA) is placing a higher emphasis on member experience following an increase in its membership base, two years on from its launch. In its first two years, AFCA's membership has grown to 40,000 members across ...

Financial services complaints rise

ELIZA BAVIN  |  MONDAY, 9 NOV 2020
Complaints made about financial services have almost doubled since last year, according to the Australian Financial Complaints Authority (AFCA). In its yearly report, AFCA revealed complaints had risen to 80,546 from 47,223, which is a 14% increase ...

BOQ expects to back pay $11m in SG

KARREN VERGARA  |  WEDNESDAY, 30 SEP 2020
The Bank of Queensland has failed to pay several workers their superannuation benefits, in a failure that could potentially blow out to $11 million in back payments. The bank has already accounted for $2.4 million of superannuation owed to employees ...

817 super complaints during COVID-19

ELIZABETH MCARTHUR  |  WEDNESDAY, 23 SEP 2020
The Australian Financial Complaints Authority has revealed the breakdown of what was complained about between 3 March 2020 and 31 August 2020. Superannuation complaints were dwarfed by other industries with just 817 of the 7420 total. Travel insurance ...

Interim insolvency protections extended

KARREN VERGARA  |  THURSDAY, 10 SEP 2020
Small businesses suffering financial hardship as a result of COVID-19 will have temporary insolvency and bankruptcy protections in place until the end of the year. The federal government has extended temporary insolvency and bankruptcy protections until ...

AMP deed of release bars advisers joining class action

ELIZABETH MCARTHUR  |  MONDAY, 7 SEP 2020
AMP is allegedly handing departing financial advisers a contract with a clause in it that prohibits them from joining the current open class action. The Advisers Association chief executive Neil Macdonald said he became aware of a new clause in AMP's ...

AMP does not treat advisers fairly: Poll

ELIZABETH MCARTHUR  |  TUESDAY, 1 SEP 2020
A new poll has revealed widespread disappointment in AMP's treatment of its aligned financial advisers in renegotiating Buyer of Last Resort (BOLR) agreements. Financial Standard polled roughly 250 people in the financial services industry, asking them ...

AFCA creates new role

ANNABELLE DICKSON  |  TUESDAY, 4 AUG 2020
The Australian Financial Complaints Authority (AFCA) has appointed Campbell Daff to the newly created position of head of membership services. Daff has significant experience in the design and delivery of membership value and service propositions and ...

Advisers file class action against AMP

JAMIE WILLIAMSON  |  WEDNESDAY, 29 JUL 2020
A class action has been filed against AMP by its own advisers in relation to the institution's decision to slash Buyer of Last Resort valuations last year. Almost one year on from the news BOLR valuations would be cut from 4x recurring revenue to ...

Ombudsman demands changes for small business insolvencies

ANNABELLE DICKSON  |  TUESDAY, 21 JUL 2020
The Australian Small Business and Family Enterprise Ombudsman Kate Carnell is calling for a number of measures to be put in place to protect small businesses from a 'tsunami' of insolvencies. In the latest Insolvency Practices Inquiry report ...