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Showing 1 - 5 of 5 results for %22Sam Monteath%22

Super member loyalty on the rise: Data

JAMIE WILLIAMSON  |  FRIDAY, 27 OCT 2023
... 10 out of 10, fell from 9% to just 5% - the lowest level we've seen since 2018," CSBA CX director of finance Sam Monteath said. And it fell across all member segments, with shorter tenure members falling from 32% to 22% and younger members dropping ...

Super fund satisfaction still poor: Report

JAMIE WILLIAMSON  |  THURSDAY, 6 JUL 2023
... of nine and 10), offset by more members giving lower ratings (scores of zero to six)," CSBA CX director of finance Sam Monteath said. Funds that proactively reached out to members were found to experience smaller or no declines in performance measures ...

Super fund with highest customer satisfaction named

ANDREW MCKEAN  |  THURSDAY, 10 NOV 2022
... report found overall satisfaction has declined, leading many to consider changing funds. CSBA CX director of finance Sam Monteath said that while it was no surprise to see current market volatility negatively impact member sentiment, it's now crucial ...

Super fund satisfaction takes hit

JAMIE WILLIAMSON  |  WEDNESDAY, 12 OCT 2022
... said the same. Overall, the Net Promoter Score for all funds dropped 11 points to +15. CSBA CX director of finance Sam Monteath said that while it was no surprise to see current market volatility negatively impact member sentiment, it is now crucial ...

Employers unaware of YFYS, stapling: Study

ELIZABETH MCARTHUR  |  THURSDAY, 7 OCT 2021
... impacts them, it is a missed opportunity to add value and deepen your relationships," CSBA CX director of finance Sam Monteath said. "Importantly, we know that the younger member cohort, who are likely to be most impacted by 'stapling' within YFYS, typically ...
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