Newspaper icon
The latest issue of Financial Standard now available as an e-newspaper
READ NOW

Search Results

Showing 1 - 10 of 62 results for %22Small Business Ombudsman%22

AFCA and CSLR sign MoU

ELIZA BAVIN  |  THURSDAY, 9 MAY 2024
... not-for-profit ombudsman service for the financial services sector. Its external dispute resolution service helps consumers and small businesses resolve complaints with financial firms in banking and finance, investments and advice, insurance, and su ...

Commonwealth Bank slapped with $10.3m fine for wage theft

ANDREW MCKEAN  |  FRIDAY, 16 FEB 2024
... necessities they need to live. This is real money owed to workers, compounding the impacts of the cost-of-living crisis. Even a small amount of wage theft could mean the difference between paying the rent, buying groceries, or paying for transport costs ...

AFCA reports unprecedented complaint spike

ANDREW MCKEAN  |  TUESDAY, 9 JAN 2024
The Australian Financial Complaints Authority (AFCA) received a record 102,790 complaints from consumers and small businesses unable to resolve disputes with financial firms in 2023. This marks the first time Australia's financial dispute resolution ...

AFCA secures $1.2bn in refunds

CASSANDRA BALDINI  |  TUESDAY, 21 NOV 2023
... cases over the past five years, but we are fully aware that behind every complaint is an individual, a family or small business," Locke said. "An ombudsman service also plays an important role in supporting public confidence in engaging with the financial ...

ASIC renews leadership team

CHLOE WALKER  |  FRIDAY, 18 AUG 2023
... manager, investigations and enforcement Brett Crawford will become chief investigator and senior executive leader, small business enforcement. Tom O'Shea has been appointed as senior executive leader, enforcement inquiries and compliance. He joins from ...

AMP loses BOLR changes class action

KARREN VERGARA  |  WEDNESDAY, 5 JUL 2023
... of our members are just shattered, essentially. It's taken a long time, they were hoping that the Small Business Ombudsman would be able to assist, and that AMP would be reasonable," he said at the time. "For many of them, it's been both physically ...

AFCA weeds out phony complaints

ELIZABETH MCARTHUR  |  FRIDAY, 30 JUL 2021
... where the consumer didn't really suffer any financial harm. AFCA received feedback from financial institutions, particularly small to medium sized financial services businesses, that they were incurring costs dealing with complaints that had no merit ...

EOFY tips for advisers

KARREN VERGARA  |  WEDNESDAY, 30 JUN 2021
... tax loss. This only works for companies but not sole traders," he said. The Australian Tax Office classifies a small business as one with a turnover of less than $10 million. "So, a company that buys an asset that in turn creates a loss can carry that ...

AFCA names human resources lead from ME Bank

KARREN VERGARA  |  FRIDAY, 18 JUN 2021
... Curtis recently joined AFCA as lead ombudsman for insurance, while Suanne Russell joined as lead ombudsman for small business.

AFCA names two lead ombudsmen

ANNABELLE DICKSON  |  MONDAY, 31 MAY 2021
The Australian Financial Complaints Authority (AFCA) has appointed two lead ombudsmen for insurance and small business, hiring from ASIC and Westpac. Emma Curtis has been appointed as lead ombudsman, insurance and Suanne Russell joined as lead ombudsman ...
PAGE:
1
PREVIOUS
NEXT