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Showing 131 - 140 of 438 results for "satisfaction"

Industry super performance moves members: Research

HARRISON WORLEY  |  THURSDAY, 28 FEB 2019
... figures from researcher Roy Morgan show industry super funds continue to skip ahead of retail funds in terms of member satisfaction, with a 4.8 percentage point lead established over member's satisfaction with financial performance. At this time 12 months ...

NAB most distrusted bank in Australia

KANIKA SOOD  |  FRIDAY, 15 FEB 2019
... brand's trust - and more critically, their distrust." "Rather than taking solace in the relatively strong levels of satisfaction that the banks still enjoy among their main customers, company directors need to explore the dangerous underbelly of dist ...

Industry funds dominate member satisfaction

KANIKA SOOD  |  TUESDAY, 22 JAN 2019
... financial performance. The two retail funds to make the list were Asgard and Macquarie and they were below the average satisfaction levels for the top 10. The data is for the six months to November 2018, and is based on interviews with 30,000 super members. ...

Complainants most satisfied with life insurers

KARREN VERGARA  |  TUESDAY, 11 DEC 2018
... access to transparent, fair and timely complaints processes. Our research shows the strong connection between consumer satisfaction in how a firm deals with a problem, and their confidence in that financial firm," she said. Financial services and credit ...

Asset manager consolidation top of mind for HNWIs

DARREN SNYDER  |  WEDNESDAY, 28 NOV 2018
... now forecast to surpass US$42 trillion by 2025. Though showing improvement, Asia Pacific (excluding Japan) HNWIs' satisfaction with their wealth managers remains below 70% and is considerably lower than levels in the rest of the world. Ultra-HNWIs were ...

Industry funds lead website experience

KANIKA SOOD  |  FRIDAY, 23 NOV 2018
... superfunds rated better on page simplicity (0.5 points higher), information clarity (0.3 points higher) and overall satisfaction (0.5 points higher). Overall, super funds made significant inroads in allowing members to request financial advice online ...

Trust in advice hits record low

JAMIE WILLIAMSON  |  MONDAY, 12 NOV 2018
... shows trust in financial advisers has dropped from 5.1 to 4.8 out of 10 in the last 12 months. Additionally, the satisfaction levels among those currently using a financial adviser dropped from 81% to 74% and their willingness to recommend their adviser ...

SuperConcepts names new technology lead

KANIKA SOOD  |  WEDNESDAY, 17 OCT 2018
... leader of product and operational teams with an excellent track record in improving productivity, quality and customer satisfaction." Fenech said SuperConcepts will work on innovations with artificial intelligence and big data to improve business processes ...

Aussies second-most optimistic about retirement: SSGA

KANIKA SOOD  |  FRIDAY, 12 OCT 2018
... Australians are the second-most optimistic about retirement, according to new SSGA research that compared retirement satisfaction levels across eight countries. SSGA's Global Retirement Reality Report polled 9400 people across Australia, US, UK ...

Industry fund members more satisfied

KARREN VERGARA  |  TUESDAY, 2 OCT 2018
... industry and not-for-profit funds against retail funds. In the 12 months to August, industry funds gained a 3.9% satisfaction point increase. Retail funds on the other hand recorded only a 0.9% point improvement. Industry fund members, with a balance ...