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Showing 51 - 60 of 144 results for %22Financial Ombudsman Service%22

Harder for insurers to dodge claims

KANIKA SOOD  |  MONDAY, 4 FEB 2019
... CommInsure used outdated medical definitions in denying a customer's heart attack claim and did not co-operate with the Financial Services Ombudsman to whom the customer made a complaint. It also denied 88% of the claims made on accidental death ...

Australia Day honours recognise industry stalwarts

JAMIE WILLIAMSON  |  TUESDAY, 29 JAN 2019
Several veterans of Australia's financial services industry were recognised over the long weekend in the 2019 Australia Day Honours List. Honoured for their service to the sector, the list features a number of familiar faces, including the chair ...

TAL and Zurich lead inflows, CommInsure lags: Strategic Insights

KARREN VERGARA  |  WEDNESDAY, 9 JAN 2019
... (-0.7%). CommInsure said in the Royal Commission round examining life insurance that it misled the Financial Ombudsman Service that was helping resolve a claimant's dispute by deliberately withholding medical information and delaying the process. ...

AFCA receives 500 super complaints in first month

HARRISON WORLEY  |  THURSDAY, 6 DEC 2018
Australia's superannuation industry copped more than 500 complaints to the Australian Financial Complaints Authority in the body's first month of operation. AFCA busily began its life last month, with more than 6000 complaints lodged in its first 30 ...

AFCA creates small businesses ombudsman role

KARREN VERGARA  |  FRIDAY, 16 NOV 2018
... can be when their financial disputes are not fairly resolved. On 1 November 2018, AFCA replaced the Financial Ombudsman Service, the Credit and Investments Ombudsman and the Superannuation Complaints Tribunal as the one-stop-shop for financial dispute ...

One-stop complaints shop opens

DARREN SNYDER  |  THURSDAY, 1 NOV 2018
... will have significantly higher monetary limits and compensation caps than were available under the Financial Ombudsman Service (FOS) and Credit and Investments Ombudsman (CIO)." It will be able to hear consumer complaints where the value of the dispute ...

ANZ chief says remediation is "distracting"

KARREN VERGARA  |  FRIDAY, 12 OCT 2018
... people made submissions to the Royal Commission to have their cases heard? Elliot said the purpose of Financial Ombudsman Service is to hear such cases. The panel said given it is being replaced by AFCA, it shows that customers still aren't being ...

CommInsure, TAL engaged in troubling conduct: Royal Commission

KARREN VERGARA  |  MONDAY, 24 SEP 2018
... Colonial Mutual Life Assurance (CMLA) executive general manager Helen Troup accepted CBA misled the Financial Ombudsman Service (FOS) in the case of one claimant who suffered from a heart attack. It also made inappropriate challenges to its jurisdiction ...

AFCA membership deadline arrives

JAMIE WILLIAMSON  |  FRIDAY, 21 SEP 2018
... investments and advice. Smith previously held the position of lead ombudsman, investments and advice at the Financial Ombudsman Service. "June has a wealth of experience in the financial planning and related sectors, well-developed relationships with ...

TAL hired private investigator to follow claimant: Royal Commission

KANIKA SOOD  |  THURSDAY, 13 SEP 2018
... internal review but the internal dispute resolution team gave the same verdict. She then hired a lawyer and went to the Financial Services Ombudsman, armed with more information including letters from her GP and psychiatrists who reinforced she had no ...