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Showing 31 - 40 of 143 results for %22Financial Ombudsman Service%22

AFCA creates new role

ANNABELLE DICKSON  |  TUESDAY, 4 AUG 2020
The Australian Financial Complaints Authority (AFCA) has appointed Campbell Daff to the newly created position of head of membership services. Daff has significant experience in the design and delivery of membership value and service propositions and ...

AMP advisers low priority for ASIC

ELIZABETH MCARTHUR  |  WEDNESDAY, 15 JUL 2020
... O'Neil said that the Australian Small Business and Family Enterprise Ombudsman has received over 100 complaints from the financial advisers affiliated with AMP. Those complaints were about the BOLR changes, AMP applying legislative changes to grandfathered ...

AFCA sees 14% rise in complaints

ELIZA BAVIN  |  THURSDAY, 2 JUL 2020
The Australian Financial Complaints Authority has reported a 13.7% rise in monthly complaints in the last financial year with most being about superannuation, insurance claims and credit. Australians in dispute with their super fund, bank, insurer or ...

Calls to investigate treatment of AMP advisers

ELIZABETH MCARTHUR  |  FRIDAY, 26 JUN 2020
ASIC has come under pressure from a Senator to look into AMP's treatment of financial advisers, including reducing the value of its Buyer of Last Resort (BOLR) agreements. Labor senator for NSW Deborah O'Neill has written to ASIC chair James Shipton ...

MLC Life executive joins AFCA

HARRISON WORLEY  |  FRIDAY, 17 APR 2020
... experience in law, customer relations, disputes and complaints resolution - operating at a senior level across large financial services businesses." Separately, AFCA's decision to award a refund to QSuper member Tommy Lam on two and a half years' worth ...

AFCA extends complaints response time

ALLY SELBY  |  THURSDAY, 16 APR 2020
The Australian Financial Complaints Authority (AFCA) will provide a nine-day extension to consumers, small businesses and financial services firms to respond to complaints amid the COVID-19 crisis. The change comes into effect immediately and will apply ...

Count Financial bolsters leadership team

ALLY SELBY  |  MONDAY, 6 APR 2020
... Professional Conduct Committee, was a member of the Financial Planning Advisory Committee to the board of the Financial Ombudsman service, and also served as the governor and secretary of the Institute of Internal Auditors. Countplus sold its financial ...

AFCA updates approach amid COVID-19 crisis

ALLY SELBY  |  THURSDAY, 26 MAR 2020
The Australian Financial Complaints Authority will shift its dispute resolution approach, prioritising complaints that relate to COVID-19. The ombudsman said although COVID-19 complaints would be fast-tracked, the circumstances under which financial ...

AFCA looks to expand senior ranks

KRISTI CHENG  |  FRIDAY, 26 JUL 2019
... November 2018, the authority replaced three pre-existing external dispute resolution schemes: the Financial Ombudsman Service, the Credit and Investments Ombudsman, and the Superannuation Complaints Tribunal. As of June, AFCA has helped launch more than ...

AFCA delivers $83 million win

ELIZABETH MCARTHUR  |  MONDAY, 15 JUL 2019
... membership and therefore may be in breach of their licence applications. Those previous schemes were the Financial Ombudsman Service, Credit and Investments Ombudsman and Superannuation Complaints Tribunal. ASIC intervened with these potentially non-compliant ...