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Showing 61 - 70 of 143 results for %22Financial Ombudsman Service%22

CommInsure misled FOS: Royal Commission

KARREN VERGARA  |  THURSDAY, 13 SEP 2018
CommInsure admitted it misled the Financial Ombudsman Service that was helping resolve a claimant's dispute by deliberately withholding medical information and delaying the process, the Royal Commission heard yesterday afternoon. Counsel assisting ...

Advice firm rebrands, confirms independence

JAMIE WILLIAMSON  |  WEDNESDAY, 29 AUG 2018
... became self-licensed in October 2012. In May 2017, Hogben left the business, taking on a role at the Financial Ombudsman Service. Guided Wealth also restructured its business model to meet the Corporations Act definition of independent financial advice. ...

AFCA funding lacks transparency: AIST

KARREN VERGARA  |  THURSDAY, 26 JUL 2018
... meet the costs of transition for three agencies - the Credit and Investments Ombudsman (CIO), the Financial Ombudsman Service (FOS) and the Superannuation and Complaints Tribunal (SCT) - to form AFCA on November 1. The Government expects AFCA is to receive ...

NAB names wealth advocate

KARREN VERGARA  |  TUESDAY, 26 JUN 2018
NAB appointed a wealth customer advocate tasked with lifting the standards of the banking group's financial advice complaints process. Clare Petre is the new independent customer advocate for customers, overseeing products, services and advice. She ...

AFCA appoints chief executive

KANIKA SOOD  |  FRIDAY, 15 JUN 2018
... executive role, Locke is also taking on the role of AFCA's chief ombudsman, replacing outgoing Financial Ombudsman Service (FOS) chief ombudsman Shane Tregillis. Before his appointment as ACNC assistant commissioner, charity services, Locke was the ...

Life insurers should fund medical rehabilitation: MLC

KANIKA SOOD  |  MONDAY, 21 MAY 2018
... private sector life insurers in worker rehabilitation through the Parliamentary Joint Committee on Corporations and Financial Services Inquiry, following a March 27 referral from the House of Representatives. Submissions were open until May 4. MLC Life ...

Government names AFCA board members

ALEX BURKE  |  WEDNESDAY, 2 MAY 2018
... November 1. Over the transition process, AFCA will work with the Credit and Investments Ombudsman (CIO), Financial Ombudsman Service (FOS) and Superannuation and Complaints Tribunal (SCT) boards. ASIC welcomed the authorisation by O'Dwyer, saying ...

Royal Commission invite refused by Dover

JAMIE WILLIAMSON  |  FRIDAY, 27 APR 2018
... Costello then read from an opinion piece McMaster published on the Dover website in 2016, criticising the Financial Ombudsman Service. Reading the piece, Costello said: "FOS is unique, in that inexperienced and unqualified non-professional employees ...

Royal Commission case study: advice put retirement in ruins

JAMIE WILLIAMSON  |  THURSDAY, 19 APR 2018
... by Westpac as its final offer - was declined on the same grounds. A complaint was then made to the Financial Ombudsman Service which recommended in February 2017 that Westpac pay $79,322. It was also rejected. In August 2017, FOS re-determined that Westpac ...

Financial advice under the Royal Commission spotlight next month

ALEX BURKE  |  TUESDAY, 13 MAR 2018
... (67%) of which focus on banking, followed by superannuation (11%) and general insurance (6%). The Financial Ombudsman Service recently suggested in a submission to the Royal Commission that financial advisers account for more than a third of all serious ...