Newspaper icon
The latest issue of Financial Standard now available as an e-newspaper
READ NOW

Search Results

Showing 21 - 30 of 143 results for %22Financial Ombudsman Service%22

EOFY tips for advisers

KARREN VERGARA  |  WEDNESDAY, 30 JUN 2021
Financial advisers should keep in mind some valuable tax breaks for their businesses as the 2021 financial year comes to a close. H&R Block director of tax communications Mark Chapman told Financial Standard temporary full expensing (TLE) is one tax ...

AFCA names two lead ombudsmen

ANNABELLE DICKSON  |  MONDAY, 31 MAY 2021
The Australian Financial Complaints Authority (AFCA) has appointed two lead ombudsmen for insurance and small business, hiring from ASIC and Westpac. Emma Curtis has been appointed as lead ombudsman, insurance and Suanne Russell joined as lead ombudsman ...

AFCA welcomes new chair

KARREN VERGARA  |  MONDAY, 17 MAY 2021
... authority's inaugural chair, appointed in April 2018 with the task of overseeing the merger of the Financial Ombudsman Service, Credit and Investment Ombudsman, and Superannuation Complaints Tribunal into one governing body, now known as AFCA. The board ...

Key Treasury initiatives outlined

JAMIE WILLIAMSON  |  TUESDAY, 11 MAY 2021
Buried deep within budget documents are several steps the government will take to further boost our financial system, including greater powers for regulators and $11.2 million to enhance super fund member outcomes. While far from the headline measures ...

Review of AFCA underway

ELIZABETH MCARTHUR  |  MONDAY, 22 FEB 2021
The government has released terms of reference for the review of the Australian Financial Complaints Authority, asking for stakeholder feedback. The review will be conducted by Treasury, aiming to test whether AFCA is operating effectively and achieving ...

AFCA chair under fire

ELIZABETH MCARTHUR  |  THURSDAY, 18 FEB 2021
... reported loss of $120 million and EBITDA down 99% to $4.4 million. Crown did not declare an interim dividend. Speaking to Financial Standard, Alphinity portfolio manager Bruce Smith said he isn't sure how Coonan sailed through the NSW inquiry into ...

AFCA pivots to member experience

ANNABELLE DICKSON  |  MONDAY, 23 NOV 2020
The Australian Financial Complains Authority (AFCA) is placing a higher emphasis on member experience following an increase in its membership base, two years on from its launch. In its first two years, AFCA's membership has grown to 40,000 members across ...

Financial services complaints rise

ELIZA BAVIN  |  MONDAY, 9 NOV 2020
Complaints made about financial services have almost doubled since last year, according to the Australian Financial Complaints Authority (AFCA). In its yearly report, AFCA revealed complaints had risen to 80,546 from 47,223, which is a 14% increase ...

BOQ expects to back pay $11m in SG

KARREN VERGARA  |  WEDNESDAY, 30 SEP 2020
... external wage analysis and review for enterprise agreement employees." It has advised the Fair Work Ombudsman and the Financial Services Union of the errors, and engaged external third parties to assist with the analysis and remediation process. The ...

AMP does not treat advisers fairly: Poll

ELIZABETH MCARTHUR  |  TUESDAY, 1 SEP 2020
A new poll has revealed widespread disappointment in AMP's treatment of its aligned financial advisers in renegotiating Buyer of Last Resort (BOLR) agreements. Financial Standard polled roughly 250 people in the financial services industry, asking them ...