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Showing 81 - 90 of 143 results for %22Financial Ombudsman Service%22

Industry body questions AFCA funding model

EMMA RAPAPORT  |  THURSDAY, 28 SEP 2017
... complaints. To illustrate their point, the AIST made reference to the number of complaints received by the Financial Ombudsman Service in 2015-2016 - 34,095, mostly regarding financial advice - and compared them to the number complaints received by the ...

Panel appointed to ease AFCA transition

JAMIE WILLIAMSON  |  WEDNESDAY, 23 AUG 2017
... industry," O'Dwyer said. Those appointed to the expert panel are: Shane Tregillis, chief ombudsman, Financial Ombudsman Service; Helen Davis, chair, Superannuation Complaints Tribunal; Robin Buckham, director at Self Employed Australia (representing ...

Ripoll to help victims of rogue advice

JAMIE WILLIAMSON  |  MONDAY, 14 AUG 2017
... recover their losses. Joining forces with Financial Rescue Australia, Ripoll said that despite the Financial Ombudsman Service's free complaints service having been established to help people recover losses, a certain level of skill is required to lodge ...

O'Dwyer names one-stop-shop dispute resolution lead

KARREN VERGARA  |  THURSDAY, 27 JUL 2017
... (AFCA). The merger was flagged earlier in Budget documents stating AFCA will operate in place of the Financial Ombudsman Service, the Credit and Investments Ombudsman, and the Superannuation Complaints Tribunal from 1 July 2018. Edey retired from the ...

Macquarie pays the price for poor advice

JAMIE WILLIAMSON  |  FRIDAY, 9 JUN 2017
... number of cases are yet to be finalised as they are either the subject of litigation or a current Financial Ombudsman Service complaint.

Financial dispute authorities combined for 'one-stop-shop'

EMMA RAPAPORT  |  TUESDAY, 9 MAY 2017
... process for consumers. The Australian Financial Complaints Authority (AFCA) will operate in place of the Financial Ombudsman Service, the Credit and Investments Ombudsman and the Superannuation Complaints Tribunal as an industry funded complaints resolution ...

FPA appoints conduct commission chair

EMMA RAPAPORT  |  FRIDAY, 5 MAY 2017
The Financial Planning Association of Australia is taking a step forward to becoming a code monitoring body with the appointment of a new chair to its conduct review commission. Graham McDonald, a solicitor and barrister with experience in dispute resolution ...

CBA defends 'incorrect' personal advice claims

JAMIE WILLIAMSON  |  MONDAY, 16 JAN 2017
... advice was not provided," he said. Gamertsfelder also cited a review of the case conducted by the Financial Ombudsman Service in 2012 which found in favour of the bank. Despite this, Gamertsfelder did concede that the Open Advice Review program had identified ...

Ombudsman takes on ANZ fairness role

JAMIE WILLIAMSON  |  THURSDAY, 15 DEC 2016
... customers in Australia. Neave is currently a Commonwealth Ombudsman and a former chief ombudsman of the Financial Ombudsman Service. He also previously served as the Australian Banking Industry Ombudsman, chairperson of the Legal Services Board of Victoria ...

Super disputes kept aside in Treasury review

DARREN SNYDER  |  WEDNESDAY, 7 DEC 2016
... appropriate to replace the three existing schemes - the Superannuation Complaints Tribunal (SCT), Financial Ombudsman Service (FOS) and Credit and Investments Ombudsman (CIO) - with a single scheme covering all types of financial services and products. ...