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Showing 11 - 20 of 143 results for %22Financial Ombudsman Service%22

Natalie Cameron named AFCA lead ombudsman

ANDREW MCKEAN  |  THURSDAY, 7 JUL 2022
The Australian Financial Complaints Authority has appointed Natalie Cameron as its new lead ombudsman for banking and finance. Cameron moves into the position from her current appointment as lead ombudsman for investments and advice at AFCA. She has ...

AFCA adopts user pays funding model

CASSANDRA BALDINI  |  TUESDAY, 31 MAY 2022
Adopting a 'user pays' model, the Australian Financial Complaints Authority's new funding model will see the vast majority of financial services firms pay the same or less than they have previously. The new funding model follows extensive consultation ...

AFCA consults on funding

ELIZABETH MCARTHUR  |  THURSDAY, 10 MAR 2022
The Australian Financial Complaints Authority is consulting with financial firms on a new user-pays funding model. Under the proposed model AFCA estimates that 90% of its members would see a positive or neutral impact on total cost and one in five members ...

Advisers call out regulation backflip

KARREN VERGARA  |  FRIDAY, 4 MAR 2022
Financial advisers are calling out the federal government's regulatory backflip, which floated the idea that the industry can operate under a principles-based regime. Synchron general manager of compliance Phil Osborne said the proposed framework put ...

AFCA must improve transparency: Hume

KARREN VERGARA  |  THURSDAY, 25 NOV 2021
... review to further inform this work," he said. This November marks AFCA's three-year anniversary. The Financial Ombudsman Service (FOS), the Credit and Investments Ombudsman (CIO) and the Superannuation Complaints Tribunal (SCT) merged to form the single ...

AFCA launches new platform to improve dispute resolution

CHLOE WALKER  |  FRIDAY, 19 NOV 2021
The Australian Financial Complaints Authority (AFCA) today launched a new digital platform to help financial services firms better manage disputes that reach the ombudsman service. The new AFCA member benchmarking dashboard is an interactive platform ...

Big four bank complaints drop

ANNABELLE DICKSON  |  THURSDAY, 7 OCT 2021
The number of consumer complaints received in relation to the big four banks has fallen over the last financial year, the Australian Financial Complaints Authority (AFCA) said. Complaints about Westpac, ANZ, NAB and Commonwealth Bank fell 7% out of ...

Bitcoin fund hires from IFM

ELIZABETH MCARTHUR  |  THURSDAY, 5 AUG 2021
... of fund and mandate compliance. Henningsen has also worked at Bell Asset Management, the Australian Financial Ombudsman Service and Australian Unity. He has experience in the world of cryptocurrency too, having been general counsel for Huobi Australia ...

AFCA weeds out phony complaints

ELIZABETH MCARTHUR  |  FRIDAY, 30 JUL 2021
The Australian Financial Complaints Authority (AFCA) has made changes to its procedures to weed out complaints where the consumer didn't really suffer any financial harm. AFCA received feedback from financial institutions, particularly small to medium ...

Six new ombudsmen at AFCA

KARREN VERGARA  |  WEDNESDAY, 28 JUL 2021
The Australian Financial Complaints Authority welcomed six ombudsmen to the fold, three of which came from the financial services sector. ANZ head of legal, dispute resolution group Louise McAuliffe, and Westpac practice leader for business lending ...