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Showing 101 - 110 of 214 results for %22Satisfaction Report%22

Westpac Group results solid despite challenges

JAMIE WILLIAMSON  |  MONDAY, 6 NOV 2017
... needed to specifically request the discount. "Despite these challenges, our business is in excellent shape: customer satisfaction has risen, employee engagement is above the global high performing benchmark, and we have achieved our goal of welcoming ...

Life insurers challenged by waning planner loyalty

JAMIE WILLIAMSON  |  WEDNESDAY, 27 SEP 2017
... client engagement and education," Choi said. "Insurers that cultivate their planner relationships and maintain high satisfaction levels will benefit from lower attrition levels." This is of particular importance given the changing nature of life insurance ...

Investors happier with online broking: Investment Trends

JAMIE WILLIAMSON  |  THURSDAY, 14 SEP 2017
Overall satisfaction with the online broking industry has increased for the first time since 2015, as 85% of online investors deem their preferred platform to be either good or very good. The Investment Trends 2017 Australia First Half Online Broking ...

The rise and impact of insurtech

JAMIE WILLIAMSON  |  THURSDAY, 14 SEP 2017
... personalized solutions, more efficient operations and processes, and most importantly, improved customer experience and satisfaction," the report reads.

The disconnect at the heart of financial services

ALEX BURKE  |  THURSDAY, 7 SEP 2017
... statistically significant effects on three key areas: organisational effectiveness, employee engagement and client satisfaction. "As asset managers we want to prove we aren't an industry of leeches; that we're actually contributing to broader economic ...

Tech providers fall behind increased planner needs

JAMIE WILLIAMSON  |  THURSDAY, 13 JUL 2017
... Supporting this, the financial planners surveyed by Investment Trends rated Netwealth and HUB24 equal first for overall satisfaction, followed by CFS FirstChoice, BT Wrap and Macquarie Wrap. HUB24 also achieved the highest client satisfaction in 16 of ...

We have made mistakes: CBA

KARREN VERGARA  |  TUESDAY, 7 MAR 2017
... strengthen the remediation process. It also changed remuneration incentives for frontline staff to be based on customer satisfaction rather than sales and is currently reviewing and simplifying lending contracts for small business. Brian Hartzer and ...

SMSF satisfaction belies uncertainty

ALEX BURKE  |  FRIDAY, 16 DEC 2016
Even if 75% of SMSF holders report being satisfied with their fund choice, a new UBS/FSC report suggests a lot of uncertainty in the sector about retirement adequacy and government policy. The report is based on a survey conducted by KREAB Research ...

Advice experiences can help educate non-advised

KERRIE SYDEE  |  THURSDAY, 1 DEC 2016
As more than 80% of financial planning clients report high levels of trust and satisfaction with their financial advisers, the industry has an opportunity to share these experiences and help educate Australians. A new university study led by researchers ...

Super members should face "better off test"

DARREN SNYDER  |  TUESDAY, 4 OCT 2016
... according to the report. ISA chief executive David Whiteley said: "The apparent flow of members from funds with better satisfaction and performance to inferior funds is not what we would expect in a competitive market with informed consumers. "These ...

Editor's Choice

Australian Retirement Trust people chief to depart

ELIZABETH FRY
Australian Retirement Trust has confirmed the departure of chief people officer Helen Jackson, who will leave at the end of the financial year.

SSGA loses $2.4bn in two months

KARREN VERGARA
State Street Global Advisors (SSGA) suffered $2.4 billion in net outflows over the last two months of 2023, the majority of which hit its Australian and international equities products.

AFCA seeks industry feedback on approaches

ELIZA BAVIN
The financial complaints authority is asking the industry for feedback on how it approaches issues and reaches decisions.

Apex, ACA partner to broaden client services

ANDREW MCKEAN
Apex Group and ACA Group have formed a partnership to offer their clients a wider range of services.

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