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Showing 11 - 17 of 17 results for "Chatbot"

NAB launches super virtual assistant

KARREN VERGARA  |  FRIDAY, 16 MAR 2018
... don't want to be left waiting. Our lives are busier than ever before," Davey said. Early this year, CBA launched Ceba, a chatbot that recognises about 60,000 consumer banking questions. Ceba's point of difference, according to CBA executive general manager ...

Commonwealth Bank launches chatbot banker

JAMIE WILLIAMSON  |  MONDAY, 22 JAN 2018
Commonwealth Bank customers can now complete more than 200 banking tasks using a newly-launched chatbot. Leveraging artificial intelligence, the bank has launched Ceba, a 24/7 chatbot capable of recognising about 60,000 variations of questions regarding ...

Siri and Alexa: The future of banking?

JAMIE WILLIAMSON  |  MONDAY, 15 JAN 2018
... don't want to be left waiting. Our lives are busier than ever before," he said. Davey considers the devices a form of chatbot; a technology that is becoming increasingly prevalent among the digital channels of financial institutions. With this in mind ...

AustralianSuper embraces goals-based advice

JAMIE WILLIAMSON  |  TUESDAY, 9 JAN 2018
... rolled out across all of the super fund's advice channels, including via artificial intelligence in the form of a new chatbot. With most people now unable to differentiate between a chatbot and a live consultant, Blackmore said employing the technology ...

Not all heroes wear capes

EMMA RAPAPORT  |  MONDAY, 11 DEC 2017
... about the issue of duplicate superannuation accounts via the Facebook Messenger instant messaging service. Avocado-themed chatbot talks to millennials about their duplicate superannuation accounts via Facebook Messenger After asking a series of questions ...

Advice industry must think bigger: Netwealth

JAMIE WILLIAMSON  |  TUESDAY, 5 DEC 2017
... thing is that the industry is not improving it - the majority are still using pen and paper," he said. According to Heine, chatbot technology has the potential to fundamentally change the way advisers get to know their clients and their capacity for ...

NAB launches customer chatbot app

KARREN VERGARA  |  FRIDAY, 6 OCT 2017
... customers," NAB executive general manager digital and innovation Jonathan Davey said. NAB recently launched a virtual banker chatbot for business customers and chatbot pilot for Facebook called NAB Chatterbox. The bank said it is continuing to experiment ...
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