Newspaper icon
The latest issue of Financial Standard now available as an e-newspaper
READ NOW

Search Results

Showing 121 - 130 of 198 results for "AFCA"

MLC Life executive joins AFCA

HARRISON WORLEY  |  FRIDAY, 17 APR 2020
A member of MLC Life's leadership team has been appointed lead ombudsman for investments and advice at AFCA. A former industry super fund has also joined the body as lead ombudsman for superannuation. MLC Life Insurance chief of customer operation Natalie ...

QSuper board takes AFCA decision to court

KANIKA SOOD  |  THURSDAY, 16 APR 2020
QSuper has appealed against an AFCA decision favouring a member complaint seeking a refund on insurance premiums in the Federal Court. QSuper member Tommy Lam last year successfully complained to the Australian Financial Complaints Authority (AFCA) ...

AFCA extends complaints response time

ALLY SELBY  |  THURSDAY, 16 APR 2020
The Australian Financial Complaints Authority (AFCA) will provide a nine-day extension to consumers, small businesses and financial services firms to respond to complaints amid the COVID-19 crisis. The change comes into effect immediately and will apply ...

ASIC winds up three financial services companies

ELIZA BAVIN  |  WEDNESDAY, 8 APR 2020
... ASIC in July last year after an initial suspension period. The regulator said the firm has failed to obtain membership of AFCA and had breached its financial reporting and audit obligations. Financial Standard could not obtain any further information ...

ASIC cancels slew of AFSLs

JAMIE WILLIAMSON  |  FRIDAY, 3 APR 2020
... entered administration in November last year and a liquidator was appointed. The licensee is required to remain a member of AFCA for the next 12 months. In one of two other cancellations, ASIC canned the license of Your Super Life, an organisation that ...

AFCA updates approach amid COVID-19 crisis

ALLY SELBY  |  THURSDAY, 26 MAR 2020
... COVID-19 will be prioritised and fast-tracked to ensure those impacted have their issues resolved as quickly as possible," AFCA said. "AFCA will take into account the circumstances and context in which lenders and other financial firms are currently ...

Latest data reveals super admin problem

ELIZA BAVIN  |  TUESDAY, 10 MAR 2020
... half of complaints received about superannuation are to do with account administration issues, according to latest data from AFCA. The Australian Financial Complaints Authority's (AFCA) Datacube revealed out of the 2220 complaints received about the ...

BT's transition not so super

KANIKA SOOD  |  MONDAY, 9 MAR 2020
... you're looking for.." A BT spokesperson this morning said the complaint form is functional and has been. Complaints to AFCA Some BT members have been considering heading to the Australians Financial Complaints Authority (AFCA) regarding the lack ...

Advice complaints low: AFCA

ELIZABETH MCARTHUR  |  WEDNESDAY, 19 FEB 2020
... revealed complaints about financial advice are minimal. Addressing the conference, Ian Donald and Shail Singh, both ombudsmen at AFCA, said investments complaints only make up about 5%, with the vast majority of AFCA's work focussed on credit complaints. ...

FSC calls for CSLR claims cap

ALLY SELBY  |  FRIDAY, 14 FEB 2020
... government did decide to introduce a cross-subsidised CSLR, then it should be funded by Australian Financial Complaints Authority (AFCA) members. "Should the Government opt for a cross-subsidised CSLR, then cross-subsidisation should only apply to a ...