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Search ResultsShowing 1 - 10 of 78 results for "Australian Financial Complaints Authority"
Review of AFCA underway
ELIZABETH MCARTHUR  |  MONDAY, 22 FEB 2021
The government has released terms of reference for the review of the Australian Financial Complaints Authority, asking for stakeholder feedback. The review will be conducted by Treasury, aiming to test whether AFCA is operating effectively and achieving ...
AFCA forced into rule change
ELIZABETH MCARTHUR  |  FRIDAY, 22 JAN 2021
The Australian Financial Complaints Authority has been forced into a rule change regarding its jurisdiction over authorised representatives after a court decision. The NSW Supreme Court ruled in the case of DH Flinders v Australian Financial Complaints ...
The barriers to limited advice: Licensees
ANNABELLE DICKSON  |  MONDAY, 11 JAN 2021
... interpretation under FASEA and ASIC's own regulation and can be reinterpreted by the Australian Financial Complaints Authority. "But any guidance that would give an adviser and the licensee more confidence that they can speak freely in a statement of ...
ASIC cancels two AFSLs
ELIZA BAVIN  |  MONDAY, 30 NOV 2020
... Selectinvest failed to maintain its external dispute resolution membership with the Australian Financial Complaints Authority (AFCA), and had failed to lodge its annual financial and audit reports since 2017. "ASIC expects AFS licensees to do all things ...
Former adviser pleads guilty to stealing client funds
ELIZA BAVIN  |  WEDNESDAY, 18 NOV 2020
... Hopkins and QWL began in 2019 in response to allegations that QWL had failed to assist the Australian Financial Complaints Authority in resolving client complaints. In November 2019, ASIC obtained orders restraining Hopkins and QWL from dissipating assets ...
Financial services complaints rise
ELIZA BAVIN  |  MONDAY, 9 NOV 2020
... made about financial services have almost doubled since last year, according to the Australian Financial Complaints Authority (AFCA). In its yearly report, AFCA revealed complaints had risen to 80,546 from 47,223, which is a 14% increase in the monthly ...
817 super complaints during COVID-19
ELIZABETH MCARTHUR  |  WEDNESDAY, 23 SEP 2020
The Australian Financial Complaints Authority has revealed the breakdown of what was complained about between 3 March 2020 and 31 August 2020. Superannuation complaints were dwarfed by other industries with just 817 of the 7420 total. Travel insurance ...
Brisbane broker permanently banned
ALLY SELBY  |  TUESDAY, 11 AUG 2020
... been cancelled. ASIC commenced its investigation into Gordon following a tip-off from Australian Financial Complaints Authority. The corporate watchdog subsequently found he had knowingly provided a client with a false letter of approval for a home loan ...
Super funds slapped over smoker premiums
ALLY SELBY  |  FRIDAY, 7 AUG 2020
... have been inappropriately classified as smokers can contact their super fund or the Australian Financial Complaints Authority.
AFCA creates new role
ANNABELLE DICKSON  |  TUESDAY, 4 AUG 2020
The Australian Financial Complaints Authority (AFCA) has appointed Campbell Daff to the newly created position of head of membership services. Daff has significant experience in the design and delivery of membership value and service propositions and ...
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