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Search ResultsShowing 1 - 10 of 68 results for "Australian Financial Complaints Authority"
AFCA sees 14% rise in complaints
ELIZA BAVIN  |  THURSDAY, 2 JUL 2020
The Australian Financial Complaints Authority has reported a 13.7% rise in monthly complaints in the last financial year with most being about superannuation, insurance claims and credit. Australians in dispute with their super fund, bank, insurer or ...
Complaints abound during COVID-19: AFCA
ELIZA BAVIN  |  THURSDAY, 28 MAY 2020
The Australian Financial Complaints Authority (AFCA) has received over 3180 COVID-19 related financial complaints since the pandemic was declared in March, with more than 600 directed at superannuation funds. Speaking to members at on online forum ...
ASIC revokes AFSL suspension, cancels another
ELIZA BAVIN  |  TUESDAY, 19 MAY 2020
... part of the cancellation, Tailormade is required to maintain its membership of the Australian Financial Complaints Authority for a minimum of 12 months and hold adequate professional indemnity insurance cover." Meanwhile, ASIC has revoked its suspension ...
QSuper not to appeal AFCA win
KANIKA SOOD  |  THURSDAY, 7 MAY 2020
... matter relates to QSuper member Tommy Lam, who last year successfully complained to the Australian Financial Complaints Authority (AFCA) that he was entitled to a refund on overpaid premiums from QSuper for about two and a half years because he had been ...
ME Bank saga could impact super funds
ELIZABETH MCARTHUR  |  THURSDAY, 7 MAY 2020
... customers, particularly in the current environment," a spokesperson for the bank said. The Australian Financial Complaints Authority is responding to the issue, having activated its significant event response plan on May 5 in preparation for an influx ...
QSuper board takes AFCA decision to court
KANIKA SOOD  |  THURSDAY, 16 APR 2020
... the Federal Court. QSuper member Tommy Lam last year successfully complained to the Australian Financial Complaints Authority (AFCA) that he was entitled to a refund on overpaid premiums for about two and a half years because he had been eligible for ...
AFCA extends complaints response time
ALLY SELBY  |  THURSDAY, 16 APR 2020
The Australian Financial Complaints Authority (AFCA) will provide a nine-day extension to consumers, small businesses and financial services firms to respond to complaints amid the COVID-19 crisis. The change comes into effect immediately and will apply ...
AFCA updates approach amid COVID-19 crisis
ALLY SELBY  |  THURSDAY, 26 MAR 2020
The Australian Financial Complaints Authority will shift its dispute resolution approach, prioritising complaints that relate to COVID-19. The ombudsman said although COVID-19 complaints would be fast-tracked, the circumstances under which financial ...
Latest data reveals super admin problem
ELIZA BAVIN  |  TUESDAY, 10 MAR 2020
... are to do with account administration issues, according to latest data from AFCA. The Australian Financial Complaints Authority's (AFCA) Datacube revealed out of the 2220 complaints received about the superannuation sector, 49.7% of those were to do ...
Advice complaints low: AFCA
ELIZABETH MCARTHUR  |  WEDNESDAY, 19 FEB 2020
In an update to the SMSF Association conference, the Australian Financial Complaints Authority has revealed complaints about financial advice are minimal. Addressing the conference, Ian Donald and Shail Singh, both ombudsmen at AFCA, said investments ...
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