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Showing 51 - 60 of 311 results for "Australian Financial Complaints Authority"

FEATURE: Fund admin | Tight Ship

KARREN VERGARA  |  FRIDAY, 24 OCT 2025
... inform them as soon as possible." Superannuation-related complaints lodged with the Australian Financial Complaints Authority (AFCA) totalled 7325 in the last financial year. Delays in claims handling was the top issue among members, reaching a staggering ...

Complaints still too high: AFCA annual review

ANGELIQUE MINAS  |  THURSDAY, 23 OCT 2025
The Australian Financial Complaints Authority's (AFCA) annual review shows that in FY25, and for the second consecutive year, more than 100,000 complaints were lodged. In investments and advice, large scale collapses in the financial advice industry ...

Feature: Group insurance | Cold comfort

MATTHEW WAI  |  WEDNESDAY, 22 OCT 2025
... dependents, can also help urge trustees/insurers to expedite and support such cases. "Australian Financial Complaints Authority (AFCA) and industry guidance also recommend prioritising vulnerable claimants and providing extra support for complex family ...

Super risks continue as advice gets all clear

ELIZA BAVIN  |  FRIDAY, 17 OCT 2025
The Australian Financial Complaints Authority (AFCA) has released its Systemic Issues Insights Report for the second half of FY25. The report highlighted that delays in processing superannuation rollovers and withdrawals remain a recurring systemic ...

Feature: Compliance | Passing the buck

ELIZA BAVIN  |  WEDNESDAY, 15 OCT 2025
... blame to the platforms and trustees. InterPrac is currently facing $22 million worth of Australian Financial Complaints Authority (AFCA) complaints pertaining to its representatives' alleged roles in the more than $1 billion loss of investor money. ...

Super complaints decline year-on-year: AFCA

ELIZA BAVIN  |  WEDNESDAY, 1 OCT 2025
The Australian Financial Complaints Authority (AFCA) has completed its latest update of the AFCA Datacube, which makes data on complaints publicly accessible to consumers and financial firms. The latest update provides data on complaints made within ...

CSLR publishes paid claims details

JAMIE WILLIAMSON  |  FRIDAY, 26 SEP 2025
... Global Capital (UGC), totalling $2.3 million. There will be many more to come, with the Australian Financial Complaints Authority opting to reinstate UGC's membership to ensure victims of the Shield and First Guardian collapses can access recourse. Anne ...

ASIC to release IDR and reportable situations data

ELIZA BAVIN  |  FRIDAY, 26 SEP 2025
... the existing publication of firm-level external dispute resolution (EDR) data by the Australian Financial Complaints Authority (AFCA). ASIC is set to publish the RS dashboard in October, in line with legislative requirements, with the IDR dashboard to ...

AFCA temporarily reinstates UGC to address complaints

RIDDHIMA TALWANI  |  FRIDAY, 26 SEP 2025
The Australian Financial Complaints Authority (AFCA) has reinstated United Global Capital's (UGC) membership until 31 March 2026, to ensure consumers can lodge complaints regarding Shield and First Guardian Master Fund. UGC was expelled from AFCA membership ...

Equity Trustees slashes value of Shield investments

JAMIE WILLIAMSON  |  THURSDAY, 18 SEP 2025
... has disappeared. While many who were defrauded have lodged formal complaints with the Australian Financial Complaints Authority (AFCA), the Save Our Super campaign says AFCA is "structurally unsuited to deal with systemic product collapses." This, coupled ...