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Showing 11 - 20 of 438 results for "satisfaction"

Responsible investment key to wealth transfer conversation

RACHEL ALEMBAKIS  |  MONDAY, 4 DEC 2023
... who incorporate responsible investment into conversations about intergenerational wealth transfer see higher client satisfaction than those who don't, according to new research from Australian Ethical. Australian Ethical released Opportunity next ...

AMP to pay $100m to settle BOLR class action

JAMIE WILLIAMSON  |  THURSDAY, 23 NOV 2023
... terms of why advisers are exiting... Through out surveys with advisers, we've seen a massive uptick in their satisfaction in terms of some of the changes we've made, some of the services we've put in place. We've improved technology and ...

Paraplanners unfazed by QAR, AI: Survey

KARREN VERGARA  |  WEDNESDAY, 22 NOV 2023
... impact their roles. While 67% of Australia's paraplanners are optimistic about the future and express high job satisfaction, this is however, lower than the 69% reported in last year's survey. The QAR recommended that Statements of Advice (SoAs) ...

Super member loyalty on the rise: Data

JAMIE WILLIAMSON  |  FRIDAY, 27 OCT 2023
... loyalty, with both factors at their highest levels in the four years since measurement started," Monteath said. Overall satisfaction improved marginally from 7.7 to 7.9, as did ease of dealing which moved from 8.0 to 8.1. Net promoter score went from ...

Netwealth to distribute private markets offering

ANDREW MCKEAN  |  THURSDAY, 19 OCT 2023
... launch a 31-day notice cash fund," Heine said. "Our new business pipeline and conversion remains strong, our client satisfaction remains high and our market leading product suite and service ensures we continue to attract substantial inflows from existing ...

Midwinter partners for paraplanning solution

CHLOE WALKER  |  WEDNESDAY, 30 AUG 2023
... supported Midwinter's intuitive software, which coupled with their commitment to ongoing training and customer satisfaction, has been instrumental in our success," Winberg said.

Super fund satisfaction still poor: Report

JAMIE WILLIAMSON  |  THURSDAY, 6 JUL 2023
While super funds' returns might have recovered, member satisfaction certainly hasn't. In fact, a new report shows it's fallen even further. The latest CSBA FEAL Superannuation CX Benchmarking report found 25% of members who had recently engaged with ...

AI in ESG: Risk or opportunity?

ROSE MARY PETRASS  |  MONDAY, 5 JUN 2023
... remote diagnostic services in healthcare. Human capital: AI's automation of repetitive tasks can boost employee satisfaction, address labour shortages, enhance training, and improve safety, particularly in high-risk sectors like mining. However ...

Bank of Queensland slapped with EU

CASSANDRA BALDINI  |  WEDNESDAY, 31 MAY 2023
... capital add-on will remain in place until BOQ has delivered the remedial action plan under the CEU to APRA's satisfaction, it said. APRA said BOQ has acknowledged the weaknesses set out in the CEU and has agreed to several requests, including preparing ...

BNPL to be regulated under Credit Act

CASSANDRA BALDINI  |  MONDAY, 22 MAY 2023
... billion in new revenue for merchants, through new customer acquisition, increased basket sizes and increased customer satisfaction and retention." However, with those opportunities have come new and growing dangers to consumers, he said. "Evidence suggests ...