Search Results | Showing 11 - 20 of 69 results for "External Dispute Resolution" |
| | | ... complaints that are escalated to the ombudsman service, but also in improving industry practice. "As an external dispute resolution provider, AFCA's primary role is to resolve complaints, however, we also have a responsibility to encourage best practice ... |
| | | | ... three years. BBY's AFSL will go until 31 March 2022 only for the purposes of giving clients access to external dispute resolution and the National Guarantee Fund, and liquidators access to legal authority for transferring client HINs. The licence's March ... |
| | | | ... of two years. AFCA welcomes the opportunity to make a submission and put forward our views of how external dispute resolution for the financial services industry can be further improved." Once stakeholder feedback is received, a report on the efficacy ... |
| | | | ... licence to operate on a limited basis until 7 January 2022 to ensure its clients continue to access an external dispute resolution scheme. In addition, the limited conditions will ensure Halifax continues to have arrangements for compensating retail ... |
| | | | ... provider, Selectinvest. ASIC said it cancelled the licence because Selectinvest failed to maintain its external dispute resolution membership with the Australian Financial Complaints Authority (AFCA), and had failed to lodge its annual financial and ... |
| | | | ... compliance certificate, maintain a trust account and did not notify ASIC of a change in an approved external dispute resolution scheme. The banning is effective from 29 July 2020, ASIC said. However, Gordon has the right to appeal to the Administrative ... |
| | | | ... firms more time to resolve disputes with their customers, without the need to come to AFCA for an external dispute resolution service." The changes recognise the increase in complaints and requests from consumers, he said. "This recognises the pressure ... |
| | | | ... reports for the registered managed investment schemes it operates or notify ASIC of changes to its external dispute resolution scheme. ASIC added the company has also failed to maintain organisational competence or the resources required to provide the ... |
| | | | ... may proceed all the way to an Ombudsman's Determination." Recently, the Competition and Consumer (External Dispute Resolution Scheme - Banking Sector) Instrument 2019 was registered. This instrument recognises AFCA as the external dispute resolution ... |
| | | | ... expansion of its jurisdiction. Established in November 2018, the authority replaced three pre-existing external dispute resolution schemes: the Financial Ombudsman Service, the Credit and Investments Ombudsman, and the Superannuation Complaints Tribunal. ... |
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