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Showing 21 - 30 of 37 results for %22Banking Code of Practice%22

Financial services not immune to public inquiry

KARREN VERGARA  |  TUESDAY, 25 JUL 2017
... steps in restoring consumers' trust and confidence, it is still not immune to the threat of a public inquiry like the banking sector is currently facing. The industry and its individual organisations cannot afford for misconduct to be identified and ...

Bankers told to spread positive message

DARREN SNYDER  |  MONDAY, 24 APR 2017
Twelve months in to its public commitment to place more focus on protecting consumer interests, the banking industry still needs to persuade the community that change is being made. On Friday independent governance expert Ian McPhee delivered his fourth ...

ABA committing to industry reforms

KARREN VERGARA  |  THURSDAY, 30 MAR 2017
The Australian Bankers' Association announced it will commit to the majority of the Khoury Report's proposed banking reforms, promising to raise its code of practice to meet higher standards. Of the 99 recommendations, the ABA is fully supporting 61 ...

Banks flag adviser transparency in customer program

ALEX BURKE  |  MONDAY, 30 JAN 2017
... Association, Australia's largest banks are launching new initiatives aimed at improving customer satisfaction. The Better Banking program consists of three key steps. These are a renewed commitment to support customers in times of financial hardship ...

Report shows bank reform well underway

DARREN SNYDER  |  THURSDAY, 14 JUL 2016
The Australian banking industry is being recommended to adopt intermediate milestones to demonstrate its momentum of working through a series of self-improvement initiatives in response to previous recognition of repeated poor customer service. Independent ...

Panel to review financial services complaints system

DARREN SNYDER  |  THURSDAY, 5 MAY 2016
... particular expertise in financial services regulation and competition policy, including as a previous member of the Banking Code of Practice's compliance committee. Alan Kirkland - Has been the chief executive of Choice for the past three-and-a-half ...

Banks launch major consumer protection program today

ALEX BURKE  |  THURSDAY, 21 APR 2016
... easily identify "rogue advisers" so as to prevent such individuals from being re-recruited into the industry. The Code of Banking Practice will also be reviewed. "This package aims to address consumer concerns about remuneration, the protection of whistleblowers ...

FSC defends industry self-regulation

ALEX BURKE  |  WEDNESDAY, 9 MAR 2016
... claims." "The development of industry self-regulation is common across financial services, with the general insurance, banking, customer-owned banking and insurance broking industries all operating similar processes to develop their own codes of practice," ...

FPA awards associate adviser of the year

LAURA MILLAN  |  FRIDAY, 20 NOV 2015
... association's awards program. It recognises finance students who demonstrate strong potential in the areas of accounting, banking and finance. The Gwen Fletcher Memorial Award honours the highest achieving student in the CFP(R) Certification Program. ...

Industry moves away from upfront commissions

LAURA MILLAN  |  THURSDAY, 25 JUN 2015
... FSC will develop a life insurance code of conduct by July 1, 2016. The code will be similar to the existing codes for banking and general insurance and will aim to set out best practice standards for insurers, including in relation to underwriting and ...