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Insurance

TAL to provide mental healthcare program via partnership

MATTHEW WAI  |  MONDAY, 10 NOV 2025
TAL is collaborating with SANE, a digital mental healthcare platform for eligible super fund members dealing with mental health issues.

Colonial First State, AIA agree $140m class action settlement

JAMIE WILLIAMSON  |  WEDNESDAY, 5 NOV 2025
Colonial First State and AIA Australia will pay a combined $140 million to settle a class action lawsuit brought by hundreds of thousands of super fund members who paid excessive insurance fees.

Feature: Group insurance | Cold comfort

MATTHEW WAI  |  WEDNESDAY, 22 OCT 2025
There are two major issues facing Australia's group insurance market: death benefit delays and a meteoric spike in TPD claims related to mental health. Both are calling into question the fitness of the system. Matthew Wai writes.

Public feedback welcomed for Life Code improvements

MATTHEW WAI  |  MONDAY, 20 OCT 2025
The independent review of the Life Insurance Code of Practice (Life Code) has released a consultation paper, setting out key questions to stakeholders and the public on how the Life Code can improve consumer benefits and insurers' conduct.

Insurers design framework for dealing with mental health claims

MATTHEW WAI  |  MONDAY, 13 OCT 2025
The Council of Australian Life Insurers (CALI) is developing an industry action plan for mental health claims over the next 12 months, working with an expert panel from related fields to ensure claimants are assessed appropriately.

Annual ReCALIbrate recipients named

ANGELIQUE MINAS  |  WEDNESDAY, 8 OCT 2025
CALI's 2025 ReCALIbrate recipients have been announced.

Explosive rise in claims drives new TPD solution for Acenda

MATTHEW WAI  |  TUESDAY, 30 SEP 2025
Acenda has launched a new insurance benefit, Total Permanent Disability (TPD) Severity, in response to a significant surge in claims, particularly for mental health and musculoskeletal conditions.

Draft laws for insurers' ban on use of genetic test results released

JAMIE WILLIAMSON  |  THURSDAY, 25 SEP 2025
Treasury opened consultation on draft legislation to ban life insurers' use of genetic test results in underwriting.

Young people want more from their life insurance: Research

RIDDHIMA TALWANI  |  TUESDAY, 16 SEP 2025
Young consumers are overlooking life insurance as delayed traditional milestones make it feel less relevant, according to a report by Capgemini Research Institute and LIMRA.

Insurers' approaches reinforcing mental health stigma: Life CCC

MATTHEW WAI  |  TUESDAY, 16 SEP 2025
The Life Insurance Code Compliance Committee (Life CCC) has found many insurers are still using blanket mental health exclusions despite being required to assess customers' individual circumstances.