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Insurance

TPD and disability claims behind 88% of life insurance disputes

RIDDHIMA TALWANI  |  THURSDAY, 30 APR 2026
Together disability income insurance (DII) and total and permanent disablement (TPD) accounted for 88% of all disputes made on claims. Both categories made up 64% of the total claims made in 2025.

Cbus calls for mandatory insurance warnings

ELIZA BAVIN  |  TUESDAY, 28 APR 2026
Cbus is urging the government to mandate warnings during employee onboarding to protect those whose stapled fund may not provide an appropriate level of insurance.

Strengthen Life Code for mental health crisis, claims handling: Review

KARREN VERGARA  |  MONDAY, 13 APR 2026
The Life Insurance Code of Practice should be strengthened to reflect the growing mental health crisis, better support vulnerable customers and improve the claims-handling process.

Genetic testing laws pass parliament

ELIZA BAVIN  |  THURSDAY, 2 APR 2026
Life insurers have welcomed the new laws, saying it will give consumers confidence to be genetically tested, knowing the results cannot be used in insurance underwriting.

Massive Acenda job cuts ire former staff

KARREN VERGARA  |  TUESDAY, 17 MAR 2026
Former Acenda employees are slamming the life insurer for slashing jobs without proper consultation following the merger, which have mostly impacted past MLC Life staff.

TAL to create Pathways for simpler mental health claims

MATTHEW WAI  |  TUESDAY, 3 MAR 2026
A new digital platform named Pathways will be developed by TAL, the Digital Health Cooperative Research Centre, University of Sydney, and Workcom to improve the experience of making an income protection claims for mental health reasons.

Life insurer sanctioned for invalid access to customer information

MATTHEW WAI  |  TUESDAY, 3 MAR 2026
The Life CCC has sanctioned a life insurer for collecting customers' medical information without valid medical authority for four years.

Strategic simplification lifts ClearView's profits

MATTHEW WAI  |  THURSDAY, 26 FEB 2026
ClearView has reported a 77% increase in underlying NPAT of $22.1 million in the first half of the financial year, citing "disciplined strategic simplification and transformation" as the driver of the growth.

Zurich Financial Services to acquire ClearView

KARREN VERGARA  |  TUESDAY, 24 FEB 2026
Zurich Financial Services Australia is set to become the new owner of ASX-listed ClearView Wealth.

Acenda enters retirement market with new solution

MATTHEW WAI  |  MONDAY, 16 FEB 2026
Acenda Life has launched a new guaranteed retirement income solution in response to the findings of a new research paper, which highlights areas where financial advisers can help build retirement confidence.