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Insurance

KARREN VERGARA  |  WEDNESDAY, 11 NOV 2026   12:02PM
The Council of Australian Life Insurers (CALI) is recognising up-and-coming leaders in the industry with the launch of the ReCALIbrate Women in Life Insurance Pathway.

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Life insurers urged to act earlier on claims

VINNY VUCAGO  |  MONDAY, 2 NOV 2026
Life insurers are being urged to request information earlier and improve communication with customers to prevent avoidable delays in claims decisions, following an industry review that found repeated gaps in the handling of longer-running claims.

TPD claims drive insurance disputes

VINNY VUCAGO  |  MONDAY, 19 OCT 2026
Australia's life insurers continue to accept most claims, but total and permanent disability (TPD) and disability income insurance claims remain the main sources of disputes and delays, according to the latest data from APRA and ASIC.

Genetic testing ban takes effect for life insurance

VINNY VUCAGO  |  FRIDAY, 9 OCT 2026
Australians can access genetic testing without risking discrimination in life insurance under a new ban that took effect on October 8, with the Australian Financial Complaints Authority (AFCA) also updating its rules to handle complaints involving adverse ...

Life CCC spots 10.6k breaches in FY26

MATTHEW WAI  |  THURSDAY, 8 OCT 2026
The Life Code Compliance Committee has published its FY26 annual report, which saw over 10,600 breaches by insurers with close to 30,000 customers affected.

AMP launches new insurance product

VINNY VUCAGO  |  TUESDAY, 6 OCT 2026
AMP has launched North Protect, a new insurance offering designed to make it easier for eligible clients to consolidate group insurance with their superannuation and investments on North.

CALI outlines Life Code changes

ELIZA BAVIN  |  THURSDAY, 1 OCT 2026
Following an independent review of the Life Code which made 85 recommendations, CALI has outlined the planned changes.

TAL launches new campaign focused on mental health

VINNY VUCAGO  |  MONDAY, 28 SEP 2026
TAL has launched a new campaign, working with youth media group The Daily Aus, and partners with the AFLW, aimed at promoting mental wellbeing.

Australian life insurers lag global peers: Capgemini

MATTHEW WAI  |  MONDAY, 14 SEP 2026
A new survey from Capgemini found that Australian life insurers are stowed behind the global average when it comes to member engagement and educational efforts.

AIA Australia rolls out TPD CORE

KARREN VERGARA  |  WEDNESDAY, 2 SEP 2026
AIA Australia has launched TPD CORE, a new retail product that charges lower premiums and provides clearer claim assessment criteria for total and permanent disability (TPD).
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