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Insurance

Super funds can drive member engagement through insurance: TAL

VINNY VUCAGO  |  MONDAY, 11 MAY 2026
New research from TAL suggests Australians who better understand and engage with their insurance through superannuation are significantly more confident about their financial security if they become unable to work.

Insurance premiums to drop for HESTA members

JAMIE WILLIAMSON  |  THURSDAY, 7 MAY 2026
HESTA is going against the crowd, reducing insurance premiums for its members from July.

Income support system cannot handle claims surge: CALI

VINNY VUCAGO  |  WEDNESDAY, 6 MAY 2026
Australia's support income system is facing significant strain, with a sharp rise in people unable to work due to illness or injury, particularly mental health conditions.

NEOS, TAL honoured at Life Insurance Awards

STAFF WRITER  |  FRIDAY, 1 MAY 2026
The insurers were recognised for excellence in adviser service and product innovation.

TPD and disability claims behind 88% of life insurance disputes

RIDDHIMA TALWANI  |  THURSDAY, 30 APR 2026
Together disability income insurance (DII) and total and permanent disablement (TPD) accounted for 88% of all disputes made on claims. Both categories made up 64% of the total claims made in 2025.

Cbus calls for mandatory insurance warnings

ELIZA BAVIN  |  TUESDAY, 28 APR 2026
Cbus is urging the government to mandate warnings during employee onboarding to protect those whose stapled fund may not provide an appropriate level of insurance.

Strengthen Life Code for mental health crisis, claims handling: Review

KARREN VERGARA  |  MONDAY, 13 APR 2026
The Life Insurance Code of Practice should be strengthened to reflect the growing mental health crisis, better support vulnerable customers and improve the claims-handling process.

Genetic testing laws pass parliament

ELIZA BAVIN  |  THURSDAY, 2 APR 2026
Life insurers have welcomed the new laws, saying it will give consumers confidence to be genetically tested, knowing the results cannot be used in insurance underwriting.

Massive Acenda job cuts ire former staff

KARREN VERGARA  |  TUESDAY, 17 MAR 2026
Former Acenda employees are slamming the life insurer for slashing jobs without proper consultation following the merger, which have mostly impacted past MLC Life staff.

TAL to create Pathways for simpler mental health claims

MATTHEW WAI  |  TUESDAY, 3 MAR 2026
A new digital platform named Pathways will be developed by TAL, the Digital Health Cooperative Research Centre, University of Sydney, and Workcom to improve the experience of making an income protection claims for mental health reasons.