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Showing 1 - 10 of 23 results for "NPS"

Super fund engagement peaks among members with $250k+ balances: Report

ANDREW MCKEAN  |  THURSDAY, 30 MAY 2024
... on apps (24%), and professionalism. Despite positive returns in FY23, overall member satisfaction and Net Promoter Scores (NPS) have continued to decline, though a few non-defined benefit funds bucked the trend. Meanwhile, super fund switching activity ...

Aussies underestimate life insurance's importance: Investment Trends

ANDREW MCKEAN  |  TUESDAY, 30 APR 2024
... be understated," Guiamatsia said. Regarding client satisfaction and client engagement, Zurich leads with the highest client NPS, while NRMA boasts the greatest client satisfaction for life coverage outside superannuation. "The satisfaction ratings, with ...

Infrastructure a foundational portfolio asset class: IFM Investors

ANDREW MCKEAN  |  THURSDAY, 28 MAR 2024
... asset owners have increased their infrastructure investments over the last decade. South Korea's National Pension Service (NPS) disclosed a US$31.2 billion investment allocation to infrastructure last year, making up a quarter of its alternative's portfolio ...

Super fund with highest customer satisfaction named

ANDREW MCKEAN  |  THURSDAY, 10 NOV 2022
... returns' and 'making members feel valued' continue to be the top three key drivers of overall satisfaction and NPS."

Super fund satisfaction takes hit

JAMIE WILLIAMSON  |  WEDNESDAY, 12 OCT 2022
... 'excellent financial returns' and 'making members feel valued' continue to be the top three key drivers of overall satisfaction and NPS." The survey is conducted in partnership with Melbourne Business School and was carried out in July and August.

Investors, advisers need further ESG education

CASSANDRA BALDINI  |  MONDAY, 18 JUL 2022
... investing experiences are rewarded with much higher advocacy, loyalty and wallet share growth. "Moreover, the Net Promoter Score (NPS) for advisers who provide such ESG experiences is 67% versus -1.1 % for those who do not," the report said. Continuing ...

Cbus, Hostplus take out customer satisfaction awards

CHLOE WALKER  |  WEDNESDAY, 8 JUN 2022
... with the highest levels of customer satisfaction. Roy Morgan tracks customer satisfaction, engagement, loyalty, advocacy and NPS across a wide range of industries and brands. The data that determines who wins comes from Roy Morgan's massive Single Source ...

Korean pension fund spends in Sydney

JAMIE WILLIAMSON  |  TUESDAY, 1 FEB 2022
... National Pension Service of Korea is now one of the co-owners of Sydney's Darling Quarter. Allianz Real Estate, on behalf of NPS and Allianz, has acquired 50% of Commonwealth Bank Place, also known as Darling Quarter. The two paid $630 million for the ...

SuperConcepts appoints interim chief executive

KANIKA SOOD  |  WEDNESDAY, 23 DEC 2020
... system, managing the COVID-19 pandemic and the shift to a flexible workforce and elevating the SuperConcepts Net Promoter Score (NPS) by 41.5% in just over 12 months," Forsyth said.

Geoff Lloyd to leave MLC

KANIKA SOOD  |  WEDNESDAY, 7 OCT 2020
... modernise and grow. "The team has significant momentum with the wrap business back into net inflow, significantly increased client NPS [net promoter score] and reduced longstanding outflows on the master trust business." In his letter to MLC staff, Lloyd ...
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