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Superannuation

Super funds fail customer service test: SCA

Superannuation funds are apathetic, dismissive and continue to fail members at the most basic service level, a new investigation from Super Consumers Australia (SCA) reveals, which slapped the industry with an overall failing grade on customer satisfaction.

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Read more: SCAAustralianSuperSuper Consumers AustraliaCbusTeam SuperAssociation of Superannuation Funds of AustraliaCustomer Service Benchmarking AustraliaMary DelahuntyTreasuryXavier O'Halloran