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Showing 1 - 2 of 2 results for "Customer Service Benchmarking Australia"

Super funds fail customer service test: SCA

KARREN VERGARA  |  TUESDAY, 14 JUL 2026
... overall failing grade on customer satisfaction. The consumer advocacy body, together with Customer Service Benchmarking Australia (CSBA), conducted a mystery shopping study of 20 major super fund call centres and found on average, the customer satisfaction ...

Industry fund bags consecutive customer experience award

ANDREW MCKEAN  |  MONDAY, 27 MAR 2023
... billion industry super fund has claimed consecutive top customer experience awards from Customer Service Benchmarking Australia (CSBA). Spirit Super ranked first again in CSBA's SenseCX benchmarking report, which evaluates ease, sentiment and success ...
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