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Showing 21 - 28 of 28 results for "NPS"

Life insurers must be more transparent: AFA

KERRIE SYDEE  |  FRIDAY, 10 JUN 2016
... claimants' satisfaction with insurance companies is 80% with the strongest performing company achieving 85% satisfaction and an NPS of 45. For individuals who made a trauma or TPD claim, there satisfaction was slightly higher at 84% across all participating ...

The importance of Asian trade agreements

GREG O'NEILL, PRESIDENT AND CHIEF EXECUTIVE, LA TROBE  |  MONDAY, 9 NOV 2015

Poor digital experience set to hurt revenue

LAURA MILLAN  |  MONDAY, 10 AUG 2015
... were unsatisfied with their digital experience, only 17% said they would remain loyal to the brand. The Net Promoter Score (NPS), a global indicator to determine customer loyalty and how it relates to revenue growth, was -55%. However, 73% of customers ...

Client satisfaction up despite bad press

MARK SMITH  |  TUESDAY, 24 MAR 2015
... rates of satisfaction and advocacy amongst the 3,000 advice customers surveyed with the 2014 Practice Net Promoter Score (NPS) an impressive +65 (the scale goes from -100 to +100). Nearly 300 advice businesses were asked to self-assess their capabilities ...

Research group launches adviser rating app

LAURA MILLAN  |  THURSDAY, 21 AUG 2014
... based solely on how participating advisers have been rated by their clients. Members will need to have a Net Promoter Score (NPS) of 50 of more, which would equal to an 'excellent' rating. Mainstream brands tend to rate a lot lower than that, with Optus ...

Fund members still resisting super engagement

ALEX DUNNIN  |  THURSDAY, 17 OCT 2013
... difficulty they face in gaining traction among members. Engaged Marketing in its analysis of super fund Net Promoter Scores (NPS), ie the difference in the percentage of fund members who positively recommend a fund and the percentage who negatively recommend ...

Independent advisers more loyal to their licensees

LAURA MILLAN  |  TUESDAY, 6 AUG 2013
... towards their own dealer groups than those who belong to an institutionally-owned adviser group. A recent Net Promoter Scores (NPS) research done with over 1,000 advisers showed that those who belong to independent dealer groups are more loyal and keen ...

Indian pension funds poised for growth

JOHN MCDULING  |  WEDNESDAY, 22 SEP 2010
... for government employees shifted from "defined benefit" to "defined contribution" with the launch of the New Pension Scheme (NPS). In 2009, the NPS was opened up to the public, not just government employees, albeit on a voluntary basis, with certain ...
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