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Showing 11 - 20 of 22 results for "NPS"

Formalising feedback creates trust: HBL Mann Judd

ELIZA BAVIN  |  THURSDAY, 12 MAR 2020
... institute consistent service across the breadth of their organisations. Fittler said after conducting a formal net promoter score (NPS) program for the last three years the company found they were able to capture client criticism that would otherwise ...

Big four satisfaction on road to recovery

HARRISON WORLEY  |  TUESDAY, 28 MAY 2019
... beating it received during the Royal Commission. According to the research house, both the satisfaction and net promoter score (NPS) levels of the big four banks have begun to trend upwards in the last two months. Satisfaction levels were up 0.6 percentage ...

Pension fund awards custody mandate

HARRISON WORLEY  |  THURSDAY, 27 SEP 2018
... funds in the world awarded a custody mandate to global giant BNY Mellon. The $827 billion National Pension Service of Korea (NPS) appointed BNY Mellon as its global custodian for fixed income. BNY Mellon Asia Pacific head of asset servicing Rohan Singh ...

AustralianSuper lends muscle to big employers

MICHELLE BALTAZAR  |  TUESDAY, 24 JAN 2017
... pension functionality, more financial literacy and mental wellbeing programs this year and a shift to using Net Promoter Scores (NPS) to gauge member experience and engagement with the fund in a more timely and relevant manner.

Life insurers must be more transparent: AFA

KERRIE SYDEE  |  FRIDAY, 10 JUN 2016
... claimants' satisfaction with insurance companies is 80% with the strongest performing company achieving 85% satisfaction and an NPS of 45. For individuals who made a trauma or TPD claim, there satisfaction was slightly higher at 84% across all participating ...

The importance of Asian trade agreements

GREG O'NEILL, PRESIDENT AND CHIEF EXECUTIVE, LA TROBE  |  MONDAY, 9 NOV 2015

Poor digital experience set to hurt revenue

LAURA MILLAN  |  MONDAY, 10 AUG 2015
... were unsatisfied with their digital experience, only 17% said they would remain loyal to the brand. The Net Promoter Score (NPS), a global indicator to determine customer loyalty and how it relates to revenue growth, was -55%. However, 73% of customers ...

Client satisfaction up despite bad press

MARK SMITH  |  TUESDAY, 24 MAR 2015
... rates of satisfaction and advocacy amongst the 3,000 advice customers surveyed with the 2014 Practice Net Promoter Score (NPS) an impressive +65 (the scale goes from -100 to +100). Nearly 300 advice businesses were asked to self-assess their capabilities ...

Research group launches adviser rating app

LAURA MILLAN  |  THURSDAY, 21 AUG 2014
... based solely on how participating advisers have been rated by their clients. Members will need to have a Net Promoter Score (NPS) of 50 of more, which would equal to an 'excellent' rating. Mainstream brands tend to rate a lot lower than that, with Optus ...

Fund members still resisting super engagement

ALEX DUNNIN  |  THURSDAY, 17 OCT 2013
... difficulty they face in gaining traction among members. Engaged Marketing in its analysis of super fund Net Promoter Scores (NPS), ie the difference in the percentage of fund members who positively recommend a fund and the percentage who negatively recommend ...