Search Results | Showing 1 - 10 of 47 results for "member satisfaction" |
| | | ... delivering strong, sustainable outcomes for members across the important metrics of investment performance, member satisfaction and service delivery excellence." |
| | | | ... metrics including sustained top quartile investment returns and solid membership growth combined with strong member satisfaction levels." Commenting on his departure, Symons said the innovative and member-centric culture of the fund is "a key factor ... |
| | | | ... outcomes, including the top national ranking for customer experience from CSBA, a Net Promoter Score of +77, 90% member satisfaction, 91% ease of service, and 90% first contact resolution," it said. Murray was praised for his "authentic and empathetic ... |
| | | | ... deliver personalised guidance at scale. "MS&E roles are now recognised as critical, strategic functions driving member satisfaction, retention, and financial wellbeing, not just operational support," Kaizen said. Desire for candidates who can work closely ... |
| | | | ... commercial intellect and operational experience to driving member growth, services, solutions and importantly member satisfaction," he said. "He leaves with our gratitude for his contribution and very best wishes for the future." He added that Adamson ... |
| | | | ... and digital credentials, established commercial partnerships domestically and internationally, and increased member satisfaction and engagement via stronger net promoter scores," he said. El-Ansary, who took on the job in 2022, will conclude his tenure ... |
| | | | ... Meantime, McPhee said she is delighted to be joining CareSuper. "CareSuper has built a strong reputation for member satisfaction and personalised service, and I'm excited to contribute to a team that consistently delivers above and beyond," she said. ... |
| | | | ... following up on trustees' progress in implementing the Covenant and funds which communicate well have better member satisfaction and retention. "So members stay invested with trustees who invest in them," Constant said. "In an environment where super ... |
| | | | ESSSuper and UniSuper lead the way for the significant increase in superannuation member satisfaction, a new survey from Investment Trends reveals. The 17th edition of the 2025 Super Member Engagement Report saw super funds' improved service strategies ... |
| | | | ... (25%), better technical knowledge on apps (24%), and professionalism. Despite positive returns in FY23, overall member satisfaction and Net Promoter Scores (NPS) have continued to decline, though a few non-defined benefit funds bucked the trend. Meanwhile ... |
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