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Showing 1 - 10 of 33 results for "member satisfaction"

CalPERS adds chief equity officer

JAMIE WILLIAMSON  |  THURSDAY, 24 JUN 2021
... Diversity Advisory Council, and work with the CalPERS Health Program and contracting health plans to survey member satisfaction using race, ethnicity, and gender identity data. Timberlake D'Adamo first joined CalPERS in 2016 as chief compliance officer ...

Public sector super satisfaction rises

ANNABELLE DICKSON  |  WEDNESDAY, 24 FEB 2021
... all sectors, according to new research. Roy Morgan's latest Superannuation Satisfaction Report revealed member satisfaction in public sector funds reached a high of 75.7%, ahead of self-managed super funds by a slim margin of 10 basis points in the ...

Industry fund chief executive to depart

ELIZABETH MCARTHUR  |  MONDAY, 15 FEB 2021
... of Australia's leading superannuation funds, ranked amongst the top five funds for investment performance, member satisfaction and advice services." He added that O'Sullivan has been recognised as an outstanding leader in the industry. "Kevin is highly ...

Super satisfaction bounces back

ANNABELLE DICKSON  |  THURSDAY, 10 DEC 2020
Member satisfaction with superannuation funds has increased across all sectors for the first time since the pandemic, new research shows. Roy Morgan's latest Superannuation Satisfaction Report reveals overall superannuation satisfaction increased 0.6% ...

Retail super fund scores best customer service nod

KARREN VERGARA  |  FRIDAY, 16 OCT 2020
A retail superannuation fund has taken the top spot in a comprehensive member satisfaction and experience survey, bumping off AustralianSuper from the top. Colonial First State has regained the top spot in the Forrester Research's 2020 Australia ...

Super fund satisfaction mixed, SMSFs unhappy

ELIZABETH MCARTHUR  |  TUESDAY, 14 JUL 2020
At a time when many Australians are engaging directly with their superannuation fund for the first time, member satisfaction appears mixed, with two separate surveys producing some opposing views. That's according to the latest insights from Roy Morgan ...

Members begin to turn on industry funds

HARRISON WORLEY  |  THURSDAY, 23 APR 2020
... during the COVID-19 crisis. According to Roy Morgan's latest superannuation customer satisfaction findings, member satisfaction with industry funds feel a "significant" 1.1% from February to March, landing at a customer satisfaction score of 64.4%. In ...

Industry funds dominate satisfaction

JAMIE WILLIAMSON  |  THURSDAY, 9 JAN 2020
A $10 billion superannuation fund has topped the ranks for member satisfaction as it readies for merger, joining seven other industry funds in the top 10. Tasplan achieved the highest satisfaction rating of any super fund in Roy Morgan's latest Superannuation ...

KPMG foretells open super era

HARRISON WORLEY  |  WEDNESDAY, 16 OCT 2019
... sometimes sub-optimal processes, and develop long-term member relationships that results in higher rates of member satisfaction and retention," she said. "All funds, retail, industry or other should be looking at these possibilities now."

Industry super satisfaction continues

HARRISON WORLEY  |  MONDAY, 16 SEP 2019
... AustralianSuper and Hostplus and Suncorp also made the top 12. Roy Morgan chief executive Michele Levine said member satisfaction was an important measure for Australia's superannuation funds. "The satisfaction of members with the performance of their ...
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