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Showing 1 - 10 of 37 results for "member satisfaction"

Long-term cost of super early release to be $85bn: SMC

CHLOE WALKER  |  FRIDAY, 1 MAR 2024
... grandchildren - will have to pay higher taxes to pick up the bill for higher pension costs." According to Roy Morgan, member satisfaction with superannuation funds has continued to increase, surpassing pre-pandemic levels. This followed record-high satisfaction ...

Super fund satisfaction still poor: Report

JAMIE WILLIAMSON  |  THURSDAY, 6 JUL 2023
While super funds' returns might have recovered, member satisfaction certainly hasn't. In fact, a new report shows it's fallen even further. The latest CSBA FEAL Superannuation CX Benchmarking report found 25% of members who had recently engaged with ...

Mergers, performance dim super satisfaction: Survey

KARREN VERGARA  |  FRIDAY, 24 MAR 2023
... and the drastic pace of consolidation in the industry, a new survey reveals. Roy Morgan's quarterly gauge of member satisfaction found that super funds were graded a 66.6% rating, down from a record high of 72% one year ago. Industry funds reported the ...

Cbus, Hostplus take out customer satisfaction awards

CHLOE WALKER  |  WEDNESDAY, 8 JUN 2022
... Morgan Annual Customer Satisfaction Awards. "The Industry Superannuation Fund of the Year Award has tracked member satisfaction, engagement, loyalty, advocacy - which is what we are all about." "Cbus puts members at the heart of everything we do and ...

CalPERS adds chief equity officer

JAMIE WILLIAMSON  |  THURSDAY, 24 JUN 2021
... Diversity Advisory Council, and work with the CalPERS Health Program and contracting health plans to survey member satisfaction using race, ethnicity, and gender identity data. Timberlake D'Adamo first joined CalPERS in 2016 as chief compliance officer ...

Public sector super satisfaction rises

ANNABELLE DICKSON  |  WEDNESDAY, 24 FEB 2021
... all sectors, according to new research. Roy Morgan's latest Superannuation Satisfaction Report revealed member satisfaction in public sector funds reached a high of 75.7%, ahead of self-managed super funds by a slim margin of 10 basis points in the ...

Industry fund chief executive to depart

ELIZABETH MCARTHUR  |  MONDAY, 15 FEB 2021
... of Australia's leading superannuation funds, ranked amongst the top five funds for investment performance, member satisfaction and advice services." He added that O'Sullivan has been recognised as an outstanding leader in the industry. "Kevin is highly ...

Super satisfaction bounces back

ANNABELLE DICKSON  |  THURSDAY, 10 DEC 2020
Member satisfaction with superannuation funds has increased across all sectors for the first time since the pandemic, new research shows. Roy Morgan's latest Superannuation Satisfaction Report reveals overall superannuation satisfaction increased 0.6% ...

Retail super fund scores best customer service nod

KARREN VERGARA  |  FRIDAY, 16 OCT 2020
A retail superannuation fund has taken the top spot in a comprehensive member satisfaction and experience survey, bumping off AustralianSuper from the top. Colonial First State has regained the top spot in the Forrester Research's 2020 Australia ...

Super fund satisfaction mixed, SMSFs unhappy

ELIZABETH MCARTHUR  |  TUESDAY, 14 JUL 2020
At a time when many Australians are engaging directly with their superannuation fund for the first time, member satisfaction appears mixed, with two separate surveys producing some opposing views. That's according to the latest insights from Roy Morgan ...
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