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Showing 1 - 10 of 47 results for "member satisfaction"

Two fresh faces join legalsuper board

JAMIE WILLIAMSON  |  MONDAY, 13 APR 2026
... delivering strong, sustainable outcomes for members across the important metrics of investment performance, member satisfaction and service delivery excellence."

Legalsuper chief to take top job at Equip

JAMIE WILLIAMSON  |  MONDAY, 30 MAR 2026
... metrics including sustained top quartile investment returns and solid membership growth combined with strong member satisfaction levels." Commenting on his departure, Symons said the innovative and member-centric culture of the fund is "a key factor ...

FEAL names Fund Executive of the Year

ELIZA BAVIN  |  FRIDAY, 13 MAR 2026
... outcomes, including the top national ranking for customer experience from CSBA, a Net Promoter Score of +77, 90% member satisfaction, 91% ease of service, and 90% first contact resolution," it said. Murray was praised for his "authentic and empathetic ...

Hiring for risk, member services to take off

JAMIE WILLIAMSON  |  THURSDAY, 29 JAN 2026
... deliver personalised guidance at scale. "MS&E roles are now recognised as critical, strategic functions driving member satisfaction, retention, and financial wellbeing, not just operational support," Kaizen said. Desire for candidates who can work closely ...

Legalsuper executives depart amid reorganisation

JAMIE WILLIAMSON  |  WEDNESDAY, 14 JAN 2026
... commercial intellect and operational experience to driving member growth, services, solutions and importantly member satisfaction," he said. "He leaves with our gratitude for his contribution and very best wishes for the future." He added that Adamson ...

FINSIA chief executive steps down

ANGELIQUE MINAS  |  FRIDAY, 26 SEP 2025
... and digital credentials, established commercial partnerships domestically and internationally, and increased member satisfaction and engagement via stronger net promoter scores," he said. El-Ansary, who took on the job in 2022, will conclude his tenure ...

CareSuper hires chief member officer

JAMIE WILLIAMSON  |  THURSDAY, 18 SEP 2025
... Meantime, McPhee said she is delighted to be joining CareSuper. "CareSuper has built a strong reputation for member satisfaction and personalised service, and I'm excited to contribute to a team that consistently delivers above and beyond," she said. ...

ASIC calls out super 'leaders and laggards'

ELIZA BAVIN  |  THURSDAY, 14 AUG 2025
... following up on trustees' progress in implementing the Covenant and funds which communicate well have better member satisfaction and retention. "So members stay invested with trustees who invest in them," Constant said. "In an environment where super ...

ESSSuper, UniSuper spearhead member satisfaction

KARREN VERGARA  |  MONDAY, 23 JUN 2025
ESSSuper and UniSuper lead the way for the significant increase in superannuation member satisfaction, a new survey from Investment Trends reveals. The 17th edition of the 2025 Super Member Engagement Report saw super funds' improved service strategies ...

Super fund engagement peaks among members with $250k+ balances: Report

ANDREW MCKEAN  |  THURSDAY, 30 MAY 2024
... (25%), better technical knowledge on apps (24%), and professionalism. Despite positive returns in FY23, overall member satisfaction and Net Promoter Scores (NPS) have continued to decline, though a few non-defined benefit funds bucked the trend. Meanwhile ...
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