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Showing 11 - 20 of 37 results for "member satisfaction"

Members begin to turn on industry funds

HARRISON WORLEY  |  THURSDAY, 23 APR 2020
... during the COVID-19 crisis. According to Roy Morgan's latest superannuation customer satisfaction findings, member satisfaction with industry funds feel a "significant" 1.1% from February to March, landing at a customer satisfaction score of 64.4%. In ...

Industry funds dominate satisfaction

JAMIE WILLIAMSON  |  THURSDAY, 9 JAN 2020
A $10 billion superannuation fund has topped the ranks for member satisfaction as it readies for merger, joining seven other industry funds in the top 10. Tasplan achieved the highest satisfaction rating of any super fund in Roy Morgan's latest Superannuation ...

KPMG foretells open super era

HARRISON WORLEY  |  WEDNESDAY, 16 OCT 2019
... sometimes sub-optimal processes, and develop long-term member relationships that results in higher rates of member satisfaction and retention," she said. "All funds, retail, industry or other should be looking at these possibilities now."

Industry super satisfaction continues

HARRISON WORLEY  |  MONDAY, 16 SEP 2019
... AustralianSuper and Hostplus and Suncorp also made the top 12. Roy Morgan chief executive Michele Levine said member satisfaction was an important measure for Australia's superannuation funds. "The satisfaction of members with the performance of their ...

Industry super performance moves members: Research

HARRISON WORLEY  |  THURSDAY, 28 FEB 2019
... figures from researcher Roy Morgan show industry super funds continue to skip ahead of retail funds in terms of member satisfaction, with a 4.8 percentage point lead established over member's satisfaction with financial performance. At this time 12 months ...

Industry funds dominate member satisfaction

KANIKA SOOD  |  TUESDAY, 22 JAN 2019
... funds in the top 10 to have an equal chance of selection," the Roy Morgan report said. The next issue is that member satisfaction will vary over the years, just like fund performance. And this could lead to confusion. "An important consideration in determining ...

Super fund members satisfied but restless

KANIKA SOOD  |  TUESDAY, 31 JUL 2018
... hit 7%, up from 5% in previous years. Investment Trends senior analyst King Loong Choi said the increased member satisfaction came despite tepid performance in the domestic equities markets. "Still, super funds cannot rest on their laurels, given the ...

Misperception of independence jeopardising trust

JAMIE WILLIAMSON  |  FRIDAY, 1 DEC 2017
... Australian's should be a key focus for the industry, to improve investment returns, build wealth and grow member satisfaction. But the industry needs to examine this research very carefully and respond quickly," Morris said.

Research places State Super on top

KERRIE SYDEE  |  THURSDAY, 12 MAY 2016
State Super's 2015 Member Satisfaction Research has named State Super as the leading superannuation fund in providing superior member services. In its third year, the research benchmarked State Super against the general superannuation industry and revealed ...

Price is wrong for supermarket super

ALEX BURKE  |  FRIDAY, 28 AUG 2015
... engagement in respondents' current funds, and found that industry funds beat retail funds in terms of overall member satisfaction (76.9% versus 64.7%). Respondents also cited lower fees (54.2%) and better returns (53.6%) as being the most important ways ...