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Showing 31 - 37 of 37 results for "member satisfaction"

Core Data: Super members crave quality dialogue

LINDA HAUSKEN  |  FRIDAY, 19 OCT 2012
... sector funds have the largest number of satisfied members. While investment performance remains a key driver of member satisfaction, 'other benefits' such as financial advice, seminars and insurance are an increasingly important driver reflecting a trend ...

Retail funds narrow satisfaction gap

ALEX DUNNIN  |  THURSDAY, 18 AUG 2011
... industry communications director. Prior to 2008 when super fund returns were consistently double-digit, fund member satisfaction was surprisingly similar between retail and industry funds but the onset of the financial shake-out impacted confidence of ...

Telstra Super rates high on CHOICE

ELISE BURGESS  |  TUESDAY, 28 SEP 2010
Telstra Super earns top spot in member satisfaction according to leading consumer advocacy group, CHOICE. Telstra Super earned a customer satisfaction score of 75.7 per cent in the CHOICE Super Satisfaction Survey which assess funds across a range of ...

Verity and newfocus unveil marketing benchmarking study

ALEX DUNNIN  |  TUESDAY, 9 MAR 2010
... half the pieces. "Secondly, I was relying on one or two key marketing metrics, like Net Promoter Score and member satisfaction, each taken at different points in time, to guide my decision-making," he said. Verity and newfocus claim the study, to be ...

FuturePlus appoints new chair

MICHAEL HOBBS  |  THURSDAY, 4 OCT 2007
... services," he said. He said annual quantitative studies revealed FuturePlus had one of the highest levels of member satisfaction of any superannuation related business. Co-owned by EISS and LGSS, FuturePlus has more than $12 billion in assets under management ...

Mercer to monitor super switching intentions

... members' intentions to switch funds and will combine three measures - stated intention to change super fund, member satisfaction with current fund, and number of super accounts held - to represent an overall ' indicator'. According to Mercer Wealth Solutions ...

FPA chief speaks out on restructure

... Board made it clear to me that members expected better services than they were currently receiving, and put member satisfaction as the priority for the FPA executive." Alluding to the radical Financial Services Reform currently underway as well as the ...
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