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Showing 1 - 10 of 94 results for "Claims process"

TAL partners to expand access to affordable insurance

MATTHEW WAI  |  MONDAY, 16 JUN 2025
The life insurer has today launched backd by TAL in partnership with Cover Genius, targeting those with limited access to affordable cover options. backd offers tailored, affordable options for workers not currently eligible for other types of cover ...

TPD claim settlements take 'considerably longer': Rainmaker

MATTHEW WAI  |  MONDAY, 12 MAY 2025
New group insurance research finds that total permanent disability (TPD) claims are taking much longer to process, while death claims appear to have more efficient processes in place. According to Rainmaker's latest benchmarking data, a total of ...

Rest details internal program to reform death benefit processes

ANDREW MCKEAN  |  FRIDAY, 2 MAY 2025
... meet these expectations," Daly said. He, like the spokesperson, also pointed to the structural challenges in the claims process, noting that death claims are often complex, and in the absence of a binding nomination, may require the fund to wait for ...

Not one trustee tracked end-to-end claims handling times: ASIC

ANDREW MCKEAN  |  MONDAY, 31 MAR 2025
... her concerns about financial hardship and didn't support her when she struggled to understand and navigate the claims process. "The money from a death benefit can make a huge difference and each day a trustee delays that payment causes real harm to families. ...

AustralianSuper sued over death benefit delays

JAMIE WILLIAMSON  |  WEDNESDAY, 12 MAR 2025
Australia's largest super fund is being sued by ASIC over the delayed processing of close to 7000 death benefit claims, with some beneficiaries left waiting four years for a payout. The regulator has commenced federal court proceedings against AustralianSuper ...

Insurance through superannuation stages a comeback

ANDREW MCKEAN  |  TUESDAY, 4 MAR 2025
After years of decline, the number of superannuation fund members with insurance is on the rise. Legislative changes in 2019 made insurance opt-in for those with low balances, inactive accounts, or those aged under 25 - taking a sledgehammer to the ...

Industry fund insurance bungle adds fuel to mounting outrage

ANDREW MCKEAN  |  THURSDAY, 13 FEB 2025
Rest is the latest fund to botch its handling of insurance - this time for incorrectly charging uninsured members for coverage - adding to a growing pile of industry failures. Rest's mishandling comes as other major superannuation funds have been caught ...

AustralianSuper to pay $4.2m for delayed claims handling

ELIZA BAVIN  |  THURSDAY, 21 NOV 2024
... changes," Kerlin said. "We initially doubled the size of the team supporting members' beneficiaries through the claims process at our service provider so we could more efficiently manage these claims and pay members' beneficiaries as quickly ...

ASIC flags 'consistently weak' claims processes

JAMIE WILLIAMSON  |  WEDNESDAY, 20 NOV 2024
Following its recent action against Cbus, ASIC has warned all super trustees to ensure they are processing death benefit claims efficiently, saying it has seen "consistently weak" practices and "operational failures." ASIC has put super funds on notice ...

ASIC sues Cbus over insurance claim delays: 'We're sorry'

ELIZA BAVIN  |  TUESDAY, 12 NOV 2024
ASIC has launched legal proceedings against Cbus over delays in the processing of insurance claims made by members. Court documents were filed by ASIC in the Federal Court today, alleging members were impacted by delays to death and TPD claims processing ...
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