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Showing 1 - 10 of 108 results for "Claims process"

ASIC, APRA target insurers' TPD product sustainability

KARREN VERGARA  |  MONDAY, 25 MAY 2026
Regulators are putting the pressure on life insurers to manage problematic issues arising from total and permanent disability (TPD) products offered across the retail and group insurance channels, a recent roundtable heard. ASIC and APRA warned providers ...

ASIC backs Australia's fintech edge as AI reshapes financial services

VINNY VUCAGO  |  FRIDAY, 22 MAY 2026
The Australian Securities and Investments Commission (ASIC) believes Australia is well placed to capitalise on accelerating financial innovation, as artificial intelligence (AI), digital finance and regulatory technology become increasingly embed across ...

Super funds can drive member engagement through insurance: TAL

VINNY VUCAGO  |  MONDAY, 11 MAY 2026
... general manager of group partnerships Dan Taylor said the research showed insurance delivered value beyond the claims process itself. He said members who understood their cover were more likely to feel financially prepared and less likely to experience ...

NEOS, TAL honoured at Life Insurance Awards

STAFF WRITER  |  FRIDAY, 1 MAY 2026
... treating doctor to confirm that a patient will never recover can put the treating relationship at odds with the claims process at exactly the moment when hope and support matter most. The TPD Support Option changes that dynamic - and that's meaningful ...

Strengthen Life Code for mental health crisis, claims handling: Review

KARREN VERGARA  |  MONDAY, 13 APR 2026
... via the code. Clarifying or strengthening certain claims-handling timeframes, improving communication during the claims process and proving greater clarity and enhancing specific parts of the claims process, such as interviews and medical evidence, are ...

TAL to create Pathways for simpler mental health claims

MATTHEW WAI  |  TUESDAY, 3 MAR 2026
... people navigate recovery, Pathways aims to help people exercise choice and maintain a sense of control during the claims process," Stratton said. "This project is not about testing a single solution. It is about co-designing tools with customers and ...

AFCA receives record complaints in 2025

MATTHEW WAI  |  THURSDAY, 26 FEB 2026
... complaints about death benefits have remained steady, the main pressure points were timeliness and transparency in the claims process, AFCA explained. The top five issues reported in 2025 include delays in claim handling (9274); misleading product/service ...

Cbus agrees to pay $23.5m fine

ELIZA BAVIN  |  FRIDAY, 31 OCT 2025
Cbus has agreed to pay $23.5 million to settle the matter brought against it by ASIC in relation to delayed death benefit payments to members. A Cbus spokesperson told Financial Standard the super fund co-operated with the regulator throughout the legal ...

Insurers design framework for dealing with mental health claims

MATTHEW WAI  |  MONDAY, 13 OCT 2025
... consistency across the industry. "We have listened to feedback from customers and consumer advocates who feel the claims process can be more transparent and easier to understand," Cupitt said. "Our goal is to ensure an experience that is fair, transparent ...

Prime Super recruits product veteran

ELIZABETH FRY  |  THURSDAY, 2 OCT 2025
... development of all of Prime Super's product offering to members. Stephen will play a key role in enhancing our claims process and delivering on our members' experience. Their combined experience will be instrumental in delivering solutions that ...
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