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Showing 81 - 90 of 108 results for "Claims process"

Narev defends CommInsure record, wrote to five customers

ALEX BURKE  |  THURSDAY, 28 APR 2016
... ourselves to high standards," he said. CBA's submission, as Narev indicated, goes into detail about CommInsure's claims process. The submission noted that the insurer has invested over $45 million to "transform its claims management capabilities," adding ...

Sunsuper overhauls TPD cover

DARREN SNYDER  |  TUESDAY, 26 APR 2016
... member who suffers a back injury, they or their employer can contact Sunsuper on diagnosis to immediately begin the claims process. The member is then referred to a vocational rehabilitation specialist who will work with them, their employer and their ...

CommInsure enhances claims process

ALEX BURKE  |  FRIDAY, 11 MAR 2016
In response to recent media coverage, CommInsure chair Geoff Austin has apologised to affected customers and said "the concerns raised in the recent cases reported are not a reflection of the values of our people or our business." Austin added, "We ...

Narev apologetic in face of CommInsure allegations

MARK SMITH  |  MONDAY, 7 MAR 2016
Commonwealth Bank chief executive Ian Narev has issued a statement of apology in the face of fresh allegations of unethical conduct within the financial services giant, this time within its insurance arm. A joint Four Corners and Fairfax investigation ...

AMP Capital records solid profit growth

MARK SMITH  |  THURSDAY, 18 FEB 2016
... program is on track and we continue to focus on the improvement of our wealth protection business, with the new claims process providing a better outcome for customers and shareholders. "AMP has a clear focus to be a more customer centric, efficient ...

Life insurance claims revamped at industry fund

DARREN SNYDER  |  TUESDAY, 1 DEC 2015
... their new online "eClaims" management service and said it provides members with an ability to manage the end-to-end claims process online as well as be tailored to the member's specific condition. AIA Australia chief group insurance officer Stephanie ...

FEATURE: Reshaping insurance

ALEX BURKE  |  THURSDAY, 22 OCT 2015
... unemployment and adverse economic changes; growing super fund member awareness of and legal involvement in the claims process; an increase in mental illness/stress-related claims; increased automatic acceptance limits; and what APRA perceived as "generous" ...

Risk inflows up despite tightening margins

ALEX BURKE  |  MONDAY, 1 JUN 2015
... unemployment and adverse economic changes; growing super fund member awareness of and legal involvement in the claims process; an increase in mental illness and stress-related claims; increased automatic acceptance limits; and what APRA perceived as ...

Life insurer premiums up amid group policy concerns

ALEX BURKE  |  TUESDAY, 19 MAY 2015
... unemployment and adverse economic changes; growing super fund member awareness of and legal involvement in the claims process; an increase in mental illness/stress-related claims; increased automatic acceptance limits; and what APRA perceives as "generous" ...

Advisers debate insurance commissions ban

LAURA MILLAN  |  TUESDAY, 9 DEC 2014
... high commissions," he said. Shorte added that "planners would need to start charging a fee for help through the claims process as this is a very time consuming process that up until now has been subsidised by the receipt of annual commissions." JBS Financial ...