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Showing 21 - 30 of 108 results for "Claims process"

Industry fund insurance bungle adds fuel to mounting outrage

ANDREW MCKEAN  |  THURSDAY, 13 FEB 2025
Rest is the latest fund to botch its handling of insurance - this time for incorrectly charging uninsured members for coverage - adding to a growing pile of industry failures. Rest's mishandling comes as other major superannuation funds have been caught ...

AustralianSuper to pay $4.2m for delayed claims handling

ELIZA BAVIN  |  THURSDAY, 21 NOV 2024
... changes," Kerlin said. "We initially doubled the size of the team supporting members' beneficiaries through the claims process at our service provider so we could more efficiently manage these claims and pay members' beneficiaries as quickly ...

ASIC flags 'consistently weak' claims processes

JAMIE WILLIAMSON  |  WEDNESDAY, 20 NOV 2024
Following its recent action against Cbus, ASIC has warned all super trustees to ensure they are processing death benefit claims efficiently, saying it has seen "consistently weak" practices and "operational failures." ASIC has put super funds on notice ...

ASIC sues Cbus over insurance claim delays: 'We're sorry'

ELIZA BAVIN  |  TUESDAY, 12 NOV 2024
ASIC has launched legal proceedings against Cbus over delays in the processing of insurance claims made by members. Court documents were filed by ASIC in the Federal Court today, alleging members were impacted by delays to death and TPD claims processing ...

Brighter Super increases retirement bonus

JAMIE WILLIAMSON  |  THURSDAY, 10 OCT 2024
The retirement bonus received by Brighter Super members just got bigger, with the fund increasing the incentive it pays to retirees who transition to a pension account. The Retirement Reward paid by Brighter Super has risen from 0.5% in FY23 to 0.8% ...

AIA Australia releases new member insurance portal

ANDREW MCKEAN  |  MONDAY, 1 JUL 2024
... is always focussed on improving member outcomes and experiences, and accentuated the importance of the insurance claims process for members. "This insurance portal uplift is an exciting development that can provide members with an enhanced digital experience ...

Aussies underestimate life insurance's importance: Investment Trends

ANDREW MCKEAN  |  TUESDAY, 30 APR 2024
There is a gap in perception among Australians of life insurance as a crucial component of financial stability, according to an Investment Trends Consumer Insurance Needs report. The report said out of the 20 million adult Australians, 6.7 million have ...

Government divulges vision for superannuation

ANDREW MCKEAN  |  FRIDAY, 14 APR 2023
Assistant treasurer and minister for financial services Stephen Jones has detailed a three-pronged approach to superannuation reform that will forge national consensus, shift the focus from savings to retirement income, and elevate service standards ...

Regulators prioritise emerging areas of risk

CASSANDRA BALDINI  |  WEDNESDAY, 22 MAR 2023
Regulators are prioritising a range of emerging areas of risk across the superannuation industry. Speaking on a panel at the Conference of Major Superannuation Funds (CMSF) in Melbourne, APRA general manager superannuation Katrina Ellis, ASIC Commissioner ...

Still work to be done on group insurance: ASIC

JAMIE WILLIAMSON  |  WEDNESDAY, 22 MAR 2023
Superannuation funds need to improve the life insurance they provide members, with ASIC finding trustees have not made sufficient effort to do so since it began targeted work in the area in 2019. Last year, ASIC reviewed the actions of 15 trustees in ...